Customer reviews from blackanddeckerappliances.com
Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Average customer rating
4.6
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
287
4 Stars
41
3 Stars
7
2 Stars
10
1 Star
17
93%of customers recommend this product.
(
318 out of
343)
Customer Reviews for Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Customer Rating
1
poor design on the Helix beaters
on January 27, 2026
Posted by: karen1957
from WI
Gender:Female
The wife is very dissapointed with the helix beaters product crawls up the beaters into the machine
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Corporate Customer Service, February 2, 2026
Hi Karen1957, thank you for your feedback regarding the Black and Decker Performance HELIX™ Premium Hand Mixer. We're sorry to hear of the issue you're having. Our goal is to provide products of only the highest quality, and your feedback will help our quality teams further this initiative.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Will never buy helix beaters again.
on December 26, 2025
Posted by: Deb H
from Arkansas
Gender:Female
Did anyone test this product with actual batter? There is no way to remove the batter from the beaters- it just moves up toward the base unit. I used it for holiday baking and am only getting more annoyed. I never return an item to the store if I have used it- but this will be the first time. I expect more from Black+ Decker. I bought this mixer because I trusted the brand and wanted a mixer with good power speeds. Do not buy this model that has helix beaters.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Corporate Customer Service, January 6, 2026
Thank you for taking the time to share your experience, Deb. We appreciate your long-standing trust in the Black + Decker brand and understand how frustrating it can be when a product doesn’t meet expectations—especially during something as important and time-sensitive as holiday baking.
We hear your concerns about how the helix beaters handled thicker batter and how that affected your overall experience. Mixing styles and preferences can vary widely, and we recognize how disappointing it can be when a design choice doesn’t work the way you anticipated, particularly when you chose the mixer for its power and versatility.
We’d like the opportunity to connect with you directly to better understand your experience and talk through available options. Please reach out to us at empowercustomerservice@spectrumbrands.com
or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team would be glad to assist.
Thank you again for your candid feedback. We value hearing from our customers, as it helps us continue to improve and support the people who rely on our products.
We hear your concerns about how the helix beaters handled thicker batter and how that affected your overall experience. Mixing styles and preferences can vary widely, and we recognize how disappointing it can be when a design choice doesn’t work the way you anticipated, particularly when you chose the mixer for its power and versatility.
We’d like the opportunity to connect with you directly to better understand your experience and talk through available options. Please reach out to us at empowercustomerservice@spectrumbrands.com
or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team would be glad to assist.
Thank you again for your candid feedback. We value hearing from our customers, as it helps us continue to improve and support the people who rely on our products.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Terrible helix blades
on December 13, 2025
Posted by: Vikki26
from Arizona
Gender:Female
Just purchased to replace my old mixer. The helix design is awful, the bstter crawls uo the blades to the bottom of the mixer. I will be returning it for refund unless metal blades are available to replace helix blades.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Corporate Customer Service, January 6, 2026
Thank you for taking the time to share your feedback, Vikki26. We understand how disappointing it can be when a new mixer doesn’t meet your expectations—especially when you were replacing one you’d been comfortable using.
We hear your concerns about how the helix blades handled thicker batter, and we recognize how frustrating it is when mixing doesn’t feel controlled or clean. Preferences and baking styles can vary, and your comments help provide helpful perspective for others who may be considering this model.
We’d like to connect with you directly to discuss your experience and review available options with you. Please reach out to us at empowercustomerservice@spectrumbrands.com
or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to talk through next steps with you.
Thank you again for your candid feedback and for giving Black + Decker a try.
We hear your concerns about how the helix blades handled thicker batter, and we recognize how frustrating it is when mixing doesn’t feel controlled or clean. Preferences and baking styles can vary, and your comments help provide helpful perspective for others who may be considering this model.
We’d like to connect with you directly to discuss your experience and review available options with you. Please reach out to us at empowercustomerservice@spectrumbrands.com
or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to talk through next steps with you.
Thank you again for your candid feedback and for giving Black + Decker a try.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Unhappy!
on December 5, 2025
Posted by: Debbe
from Lenox, PA
Gender:Female
[This review was collected as part of a promotion.] Unhappy with the fancy helix blades. They pull the batter up and make a mess on the underside of the mixer. They also push batter up the sides of the bowl so must stop often to scrape/push it back down. Are there metal blades available?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Corporate Customer Service, December 5, 2025
We’re sorry to hear about your frustration with the Black+Decker Performance HELIX™ Premium Hand Mixer (MX610B‑RFP), especially with the helix blades pulling batter up and making mixing more difficult. We understand how disappointing this can be, and we appreciate you sharing your feedback. At this time, the HELIX™ mixer is designed to use the included reinforced nylon beaters, but please reach out to our team at empowercustomerservice@spectrumbrands.com or call 973‑287‑5134, Monday–Friday, 9am–5pm, so we can review available accessory options with you directly.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
This hand mixer is amazing 🤩
on November 29, 2025
Posted by: Linda Barbara Lou
from Myrtle Beach, SC
Gender:Female
I just bought this mixer - it’s everything and more it claims to be! It is sleek, super efficient and easy to use/clean. Happily baking all my holiday favorites has been quick, easy and enjoyable. Great appliance!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Beaters are awful
on November 27, 2025
Posted by: Buck2000
Gender:Female
This is the only B&D product I’ve not been happy with. The beaters are difficult to insert (the slots are not easy to see). The plastic beaters are odd shaped, so foods like potatoes fly all over and stay lumpy instead of getting smooth. The mixer itself is fine for weight and power. If I can’t get metal replacement beaters I will buy another brand.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Corporate Customer Service, December 2, 2025
We’re sorry to hear about your experience with the beaters and appreciate you sharing this feedback. Please contact our customer care team at empowercustomerservice@spectrumbrands.com if you require any assistance.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Not a fan of Helix attachments
on November 25, 2025
Posted by: Marlys
from Ankeny Iowa
Gender:Female
Bought the Helix Mixer several months ago thinking this was something new and better. Am not happy with the helix beater attachments as my mashed potatoes are now always lumpy and when beating anything on high speed, there’s typically a mess. Definitely prefer the old fashioned beater attachments.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Corporate Customer Service, December 2, 2025
Thank you for sharing your experience with the Helix Mixer. We’re sorry to hear the attachments haven’t met your expectations and appreciate your honest feedback.
Please contact our customer care team at empowercustomerservice@spectrumbrands.com if you need further assistance.
Please contact our customer care team at empowercustomerservice@spectrumbrands.com if you need further assistance.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
HORRIBLE MIXER!! Do not buy
on November 23, 2025
Posted by: RNR123
Gender:Female
[This review was collected as part of a promotion.] This is the absolute WORST mixer I have ever used. I’ve made pumpkin rolls for over 20 years and no mixer ever has made the mess this mixer has when mixing. Everything goes up the plastic odd shaped mixing blades and you have to push it back down. It doesn’t come with traditional blades and it won’t accept attachments from another mixer so you’re stuck with A MESS!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Corporate Customer Service, December 2, 2025
We’re sorry to hear about your frustrating experience with this mixer and its attachments. We truly appreciate your feedback and would like the opportunity to assist you further. Please contact our customer care team at empowercustomerservice@spectrumbrands.com so we can review your case and explore possible solutions.
Written by a customer while visiting blackanddeckerappliances.com