Customer reviews from blackanddeckerappliances.com
Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Average customer rating
4.6
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
287
4 Stars
41
3 Stars
7
2 Stars
10
1 Star
17
93%of customers recommend this product.
(
318 out of
343)
Customer Reviews for Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Customer Rating
3
Missing components
on October 24, 2022
Posted by: Pappas0507
from AZ
Gender:Female
[This review was collected as part of a promotion.] Just purchased but disappointed that my purchase was missing attachments
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, October 25, 2022
Thank you for offering your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I’m sorry to hear that parts were missing from hand mixer. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your hand mixer has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broke after 1st use
on February 11, 2023
Posted by: Bdannan
from Bessemer City, NC
Gender:Female
I received this as a gift on 2/1/23 from a friend and my daughter used it today. It was working when she turned it off. Then when she tried to use it again it wouldn't turn on.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, February 13, 2023
Thank you for providing your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I’m sorry to hear of the experience you're having with your hand mixer. Our team has already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your hand mixer has a three year warranty. Please reply got the email that we had sent to you from applicaconsumeraffairs@brandprotectplus.com so that we may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Works great!!!
on February 11, 2023
Posted by: AZ Baker
from Scottsdale, AZ
Gender:Female
I am a big home baker and my hand mixer finally dies and needed a new one. This was a great choice. Love the coated beaters and the additional dough and whisk blades. Storage of everything is a great convenience and makes keeping everything together really easy. Got it and used it immediately. Absolutely meets all mu balking needs Highly reccommend!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Not impressed
on May 7, 2023
Posted by: ZoeyP
from Ohio
Gender:Female
The helix beaters are not efficient. I cannot go past 2 or 3 or batter ends up splattered outside the bowl on everything. The mixer also speeds up without changing the speed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, May 8, 2023
Thank you for providing your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I’m sorry to hear of the difficulties you're having with your hand mixer. However, I'm happy to advise you that we have released a new hand mixer to ship out to you under the three year warranty. If you have any questions or concerns, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42345635 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Puissance
on June 19, 2023
Posted by: Jorochef
from Montréal
J'ai choisi cet appareil à cause de sa puissance. La crème s'est fouetté en un rien de temps! Jusqu'à date je suis très satisfaite. Grâce au casier pour les accessoire, je ne les chercherai plus dans tous les tiroirs :)
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, June 19, 2023
Merci d'avoir partagé vos commentaires concernant votre batteur à main Black+Decker Performance HELIX™ Premium. Je suis ravi d'apprendre que votre batteur à main fonctionne bien pour vous ! En ce qui concerne votre note, veuillez me faire savoir si je peux faire quelque chose pour améliorer votre expérience. Veuillez me contacter à youropinionmatters@spectrumbrands.com et numéro de référence 42363871 afin que je puisse mieux vous aider.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great - easy inserting beaters
on August 9, 2023
Posted by: Linda32
from ALBUQUERQUE, NM
Gender:Female
I received as gift and very happy with how it works - the holder is great
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features
on September 28, 2024
Posted by: Sky31
from Lakeland, FL
Gender:Female
I bought this early September and used it for the first time September 26th. I works very well and I really like the Turbo button.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Mixer
on January 1, 2025
Posted by: Ken E
I bought it on new years day. Used it to mix waffle batter and works great.
Written by a customer while visiting blackanddeckerappliances.com