Customer reviews from blackanddeckerappliances.com
Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Average customer rating
4.6
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
287
4 Stars
41
3 Stars
7
2 Stars
10
1 Star
17
93%of customers recommend this product.
(
318 out of
343)
Customer Reviews for Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Customer Rating
1
Cannot click in the helix beaters???
on February 10, 2019
Posted by: KaeV
from CT
Gender:Female
Even with an advanced degree in science, I literally cannot figure out how to insert the beater ends into the unit....
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 11, 2019
Thank you for offering your feedback regarding your Black+Decker MX600B. I’m sorry to hear about the trouble you’ve experienced with your beaters. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your mixer has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Didn't last
on January 17, 2019
Posted by: manda2008
from IL
Gender:Female
After my old mixer finally died mid-recipe, I bought this thinking it would be a good replacement. From the beginning, it was difficult to eject the beaters and the batter climbed the helix mixers. Then, a month after buying it, it died. I heard a sound of something breaking inside. The motor runs, but the beaters don't move. I bought the protection plan from the store, and I'm about to find out how that process goes or if it's under warranty and I have to deal with that.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, January 18, 2019
Thank you for offering your feedback regarding your Black + Decker MX600B. I’m sorry to hear about the trouble you’ve experienced with your hand mixer. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your hand mixer has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great mixer!
on January 14, 2019
Posted by: juliabradley26
from Fort Worth, TX
I have used this multiple times and it is a great mixer. I was just wondering if there is any way I can purchase an additional whisk attachment? It only comes with one and it makes whipping merengues quite time consuming. Other than that I love this product.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Absolutely fantastic
on November 27, 2018
Posted by: LauraLea1983
from London, KY, United States
Gender:Female
[This review was collected as part of a promotion.] I love this mixer. With it, I don't have to worry about scratching my bowls! It works fantastic!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
too frustrating
on August 12, 2018
Posted by: deb1275
from new york
Gender:Female
I was so excited to get this, and I love the feel of the mixer and that you just push the button to increase the speed. I am not a fan of digital mixers. However, the frustration of trying to get the beaters inserted every time, has caused me to say I hate this. I got them in just once and they worked great, but every time after they won't go in. I don't know if its me, or what but I bake for fun, and not frustration so will be giving this away and very sorry to say so.. I do love the feel of it in my hand.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 16, 2018
Thank you for sharing your feedback regarding your Black+Decker MX600B, and thank you for speaking with me today regarding your experience. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. If you need any further assistance, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
great update from my old one
on April 6, 2018
Posted by: Kaylaann
from New Jersey, United States
Gender:Female
[This review was collected as part of a promotion.] I used to have an older version and this whips up my mash potatoes in half the time!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great speed
on April 1, 2018
Posted by: sunnybo
from NY, United States
Gender:Female
[This review was collected as part of a promotion.] Love the Black and Decker Helix Hand mixer. Love that it comes with different mixer pieces for different foods you make. I love the speed. It's great. Mixes very well and through. I love that it has a storage cover. I put all my mixer pieces and also cord from mixer in and it's all covered. Great for lack of storage in my home. Can keep all pieces together. No losing them. Love that! I received a sample product. All words expressed are my own.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Highly Efficient!
on March 20, 2018
Posted by: cris4
[This review was collected as part of a promotion.] This mixer packs a punch! It is such a sleek and modern design that I am in love with it. It comes with its own 'storage' so you will not lose a single piece. My other brand did not have that and I always could not find the beaters anywhere. So this is handy when you are in a rush to whip up a quick recipe. The beaters are so unique I had never seen any like that and now I am addicted. It really takes the lumps out when I'm mixing ingredients.
Written by a customer while visiting blackanddeckerappliances.com