Customer reviews from blackanddeckerappliances.com
Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Average customer rating
4.6
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
287
4 Stars
41
3 Stars
7
2 Stars
10
1 Star
17
93%of customers recommend this product.
(
318 out of
343)
Customer Reviews for Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Customer Rating
5
Multiple uses
on November 24, 2022
Posted by: Klowns
from Lonedell, Mo
Gender:Female
I received the helix hand mixer as a gift for Thanksgiving and I have never been more happy. It comes with multiple attachments which I used everyone that day. I used the mixing paddles for mixing cheesecake, the whisk for making the gravy and the hooks for mixing the cookies. And best of all it comes with its own case that hold all the attachment with the mixer so they never get lost again.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Missing components
on October 24, 2022
Posted by: Pappas0507
from AZ
Gender:Female
[This review was collected as part of a promotion.] Just purchased but disappointed that my purchase was missing attachments
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, October 25, 2022
Thank you for offering your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I’m sorry to hear that parts were missing from hand mixer. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your hand mixer has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features!! And the convince store compartmen
on October 12, 2022
Posted by: Hatula
from Hollywod Fl
Gender:Female
[This review was collected as part of a promotion.] I bought this on Sunday and I love it so far!!! I’m baking always
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best hand-held mixer ever.
on May 4, 2022
Posted by: JWohlwend
Gender:Female
This is the best hand-held mixer I've ever owned o- and I've been married for 48 years and cooking just as long.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Disappointed
on April 14, 2022
Posted by: iteachu1
Gender:Female
I used it for the first time today, and I could not get the beaters to stay in. I tried to line them up and they would not.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, April 15, 2022
Thank you for offering your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I’m sorry to hear of the difficulties you're having with your hand mixer. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your hand mixer has a three year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lasted 3 weeks
on March 6, 2022
Posted by: Kenny123
After 3 weeks and minimal usage one of the attachments will no longer lock in place
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 7, 2022
Thank you for providing your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I’m sorry to hear of the difficulties you're having with your hand mixer. However, I'm happy to advise you that we are processing an order to have a new hand mixer sent out to you under the three year warranty. If you have any further questions or concerns, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42213240 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Like the B&D Performance Helix
on March 2, 2022
Posted by: Dr zOS
from Pittsburgh PA
Gender:Male
[This review was collected as part of a promotion.] Purchased the mixer for my wife as a christmas gift. Arrived promptly, and has been working well. Sometimes difficult to get the cord into the basket with the mixer blades, and the basket falls off occasionally. Overall, the mixer has been serving its duty well.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 3, 2022
Thank you for offering your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I'm sorry to hear that your having some difficulties with the cord and the storage case, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new hand mixer will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42212469, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
I Love This Thing!
on February 18, 2022
Posted by: NateD
from Delcambre, La
Gender:Male
[This review was collected as part of a promotion.] I've used many mixers in my day and this is by far the most effective and quiet one ive had so far. Great quality. I love the speed settings and attachments. If you ever wanted to buy a reliable premium mixer, this is the way to go. 10/10
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, February 18, 2022
Thank you for sharing your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I’m glad to hear that your hand mixer is working well for you! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42208001 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com