Customer reviews from blackanddeckerappliances.com
Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Average customer rating
4.6
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
287
4 Stars
41
3 Stars
7
2 Stars
10
1 Star
17
93%of customers recommend this product.
(
318 out of
343)
Customer Reviews for Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Customer Rating
4
Like the storage case
on July 9, 2020
Posted by: vcook
from Michigan, United States
Gender:Female
[This review was collected as part of a promotion.] I got this mixer to test for free. It works just fine. I worry about the nylon beaters holding up over time, but the other attachments are metal and work great. The snap on storage case is a bonus and makes it easy to keep the attachments together. Good amount of power with the 5 speeds, and easy clean up with the popping out of the beaters. All around a nice mixer.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, July 11, 2020
Thank you for offering your feedback regarding your Black+Decker Helix Performance™ Premium Hand Mixer. I'm sorry to hear that you were somewhat disappointed in the design of the beaters, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new hand mixer will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 41967466, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features
on July 10, 2020
Posted by: Smyers
from Moravia, NY
Gender:Female
[This review was collected as part of a promotion.] Love that it has a storage place for all the pieces.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Blown away
on July 10, 2020
Posted by: Diesel82
from Illinois, United States
Gender:Female
[This review was collected as part of a promotion.] I absolutely LOVE the newer design. The material on the Helix "blades" is fantastic, lightweight, durable and easy to clean. I really feel like my mixing time is less than normal and I get more aeration in my dips.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
I Love my mixer!
on July 10, 2020
Posted by: rockypointmama
from Rocky Point, NC
Gender:Female
[This review was collected as part of a promotion.] I got a Helix Performance Premium hand mixer a couple of weeks ago. I havent owned a mixer in years! I always used a spoon. Not any more!! I absolutely LOVE my new mixer! It does everything! I can mix cakes & brownies or i can make bread! I love that it attaches to my bowl and everything is contained together, so u wont lose ur parts! I find myself thinking of things to make just so i can use it again!!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, July 11, 2020
Thank you for sharing your feedback regarding your Black+Decker Helix Performance™ Premium Hand Mixer. I’m glad to hear that you love your hand mixer! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 41967470 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Retro Style, but Messy Beaters
on July 10, 2020
Posted by: Pyxie83
Gender:Female
[This review was collected as part of a promotion.] I love the retro design and compactness of this little mixer. I made the mistake of not reading the manual prior to using the product and made a mess in my kitchen. I used this to make a cheesecake, using the helix beaters. Big mistake. I should have used the dough hooks as described in the manual, for thicker batters. With the helix beaters, the cream cheese kept "climbing" up the beater and causing a huge mess! *see photo* Once I finally got the batter to a softer, more liquid form, the beaters worked perfectly. They would be great for pancake batter or standard cake batter. Next time I make cheesecake, or any cream cheese dessert, I will be sure to start with the dough hooks as suggested so I don't have this problem again.
As for the speeds, they progress adequately and are appropriate for each speed level (i.e. 1 is very low, etc) Some mixers I have used have a much higher speed for level 1, which is not conducive to keeping some mixers in the bowl.
I also love how it comes with an easy to remove/detach compartment for storing the beaters. Everything is so neat and compact, and it saves space.
Overall, a great product, even if the helix beaters make thicker batters climb out of the bowl.
As for the speeds, they progress adequately and are appropriate for each speed level (i.e. 1 is very low, etc) Some mixers I have used have a much higher speed for level 1, which is not conducive to keeping some mixers in the bowl.
I also love how it comes with an easy to remove/detach compartment for storing the beaters. Everything is so neat and compact, and it saves space.
Overall, a great product, even if the helix beaters make thicker batters climb out of the bowl.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, July 11, 2020
Thank you for offering your feedback regarding your Black+Decker Helix Performance™ Premium Hand Mixer. I'm sorry to hear of the difficulties you originally had with your hand, but I'm glad it has been operating properly since. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new hand mixer will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 4196747, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
I love the beater shape & storage case!
on July 10, 2020
Posted by: lesacap1262
from Columbus, OH
Gender:Female
[This review was collected as part of a promotion.] This is a great little hand mixer - first off it's not too heavy yet it's sturdy so you can get your mixing done easily. The shape of the beaters is new to me and I find them did a great job. I love there is 5 speeds and the turbo gives a nice boost with heavier needs. This mixer is quite easy to use and I love the bowl rest area so you can easily add ingredients or get what you need! I was so pleased with the performance and the included dough hooks, whisk & the storage case. There is always a question, where to store your mixer! Simple to operate & works great!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Helix Performance Premium Hand Mixer
on July 10, 2020
Posted by: Atthefence
from Nauvoo, IL, United States
Gender:Female
[This review was collected as part of a promotion.] We LOVE this hand mixer. We have not owned it long, but we have already used it several times, mainly to make cookies. We will definitely be trying out the other blades. We used the Helix blades, but this also comes with bread dough hooks and a whisk. The mixer is a nice size and reasonably light weight. Love the different choices of mixer blades. This mixer has 5 speeds all of which have a power boost. Starts smoothly to prevent splatters. I also really like that this mixer comes with a cover for storage that snaps on over the mixer and holds all the blades. The blades are all dishwasher safe. Definitely impressed with the quality of this hand mixer.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love the helix hand mixer
on July 12, 2020
Posted by: Ljrd
from Round Rock, Texas
Gender:Female
[This review was collected as part of a promotion.] Love the Black and Decker Helix hand mixer.
The storage case keeps all the attachments together, which is great never have to look for them
The helix beaters are wonderful, the protected coating saves my bowls from being scratched.
The speed in which it mixed is awesome an the turbo makes it even faster.
The wire whisk and dough hooks are very useful too.
Overall I love this blender.
Thank you for giving me the opportunity to try it out.
The storage case keeps all the attachments together, which is great never have to look for them
The helix beaters are wonderful, the protected coating saves my bowls from being scratched.
The speed in which it mixed is awesome an the turbo makes it even faster.
The wire whisk and dough hooks are very useful too.
Overall I love this blender.
Thank you for giving me the opportunity to try it out.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com