Customer reviews from blackanddeckerappliances.com
Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Average customer rating
4.6
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
287
4 Stars
41
3 Stars
7
2 Stars
10
1 Star
17
93%of customers recommend this product.
(
318 out of
343)
Customer Reviews for Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Customer Rating
5
Easy clean-up.
on August 11, 2025
Posted by: Fay90
Worked great. Looking forward to many years of recipes.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broke too quickly!!
on June 7, 2025
Posted by: Melody1971
Worked fine at first, but then it siezed up and broke less than six months after I bought it! Next mixer I get will be Kitchen Aid!!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, June 10, 2025
Thank you for providing your feedback regarding your Black+Decker Performance Helix Premium Hand Mixer. I’m sorry to hear of the experience you've had with your hand mixer. Our team has already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your hand mixer has a three year warranty. Please reply to the email that was sent to you from applicaconsumeraffairs@brandprotectplus.com so that we can better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Mashed Potatoes!
on March 11, 2025
Posted by: Threesmommy
Gender:Female
Making mashed potatoes with the helix beater, so I don’t scratch my nonstick potato cookpot.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Customer
on March 10, 2025
Posted by: Macys
The hand mixer is too light and the plastic beaters need to be replaced with stainless steel.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 11, 2025
Thank you for providing your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I’m sorry to hear that you're somewhat disappointed with the design of your hand mixer, and the beaters. We strive to provide excellent support for our customers, and I may have a few options I’d like to discuss with you. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42560783 so that I may be able to better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not impressed
on February 15, 2025
Posted by: RBolle
Want to give it five stars but can't due to the way the beaters need to be ejected. My husband even had a hard time rejecting the beaters. Manufacturer's need to keep in mind people may have limited strength issues and where this ejection takes place is beyond convenient. I love the turbo speed. The beaters could be more self cleaning than what they are. I find the beaters leave a significant amount of batter on them.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, February 18, 2025
Thank you for your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I'm sorry to hear that you're unhappy with the design of your hand mixer. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com. and reference ID number 42555146 so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Mixer beater broke off while I was using it
on February 9, 2025
Posted by: Mixer beater
Gender:Female
[This review was collected as part of a promotion.] Hi
I have had this mixer for a little over a year.
I don't use it that often.
Today the beater broke off while I was using it.
It broke so it is still stuck in the beater hole.
I really liked this mixer.
It was light and I really don't need a big one
I have had this mixer for a little over a year.
I don't use it that often.
Today the beater broke off while I was using it.
It broke so it is still stuck in the beater hole.
I really liked this mixer.
It was light and I really don't need a big one
But now I don't have a working mixer.
I would like black and decker to send me a working one.
I would like black and decker to send me a working one.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, February 11, 2025
Thank you for providing your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I’m sorry to hear of the experience you've had with your hand mixer. However, I'm happy to advise you that we are sending out a replacement mixer to you under the warranty. If you have any further questions or concerns, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42552751 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Mixer
on January 1, 2025
Posted by: Ken E
I bought it on new years day. Used it to mix waffle batter and works great.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features
on September 28, 2024
Posted by: Sky31
from Lakeland, FL
Gender:Female
I bought this early September and used it for the first time September 26th. I works very well and I really like the Turbo button.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com