Customer reviews from blackanddeckerappliances.com
Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Average customer rating
4.6
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
287
4 Stars
41
3 Stars
7
2 Stars
10
1 Star
17
93%of customers recommend this product.
(
318 out of
343)
Customer Reviews for Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Customer Rating
1
Cannot click in the helix beaters???
on February 10, 2019
Posted by: KaeV
from CT
Gender:Female
Even with an advanced degree in science, I literally cannot figure out how to insert the beater ends into the unit....
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 11, 2019
Thank you for offering your feedback regarding your Black+Decker MX600B. I’m sorry to hear about the trouble you’ve experienced with your beaters. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your mixer has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great for light duty
on July 17, 2020
Posted by: BoBoBean
from Dixon, IL, United States
Gender:Female
[This review was collected as part of a promotion.] I received this product for reviewing purposes and was somewhat disappointed in it's performance. The Helix beaters work great for cake batter or eggs, but I wouldn't recommend them for anything heavier. I tried using for creaming butter and sugar and it just didn't mix as quickly as older mixers with metal beaters. The mixture kept creeping up the beaters requiring me to stop multiple times to push the mixture back down. The beaters can go into the unit only one way, so you have to pay attention to the notches on the beaters to insert properly. The helix beaters are kind of a pain to rinse too. I will use this mixer in the future for very light work, but use my stand mixer for the heavier stuff. It is handy storing all the beaters in the storage box, but the mixer doesn't always snap tight into the box. I wouldn't recommend this product for overall use.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, July 21, 2020
Thank you for offering your feedback regarding your Thank you for offering your feedback regarding your Black+Decker Helix Performance™ Premium Hand Mixer. I’m sorry to hear of the difficulties you're having with your hand mixer. The helix beaters were designed to provide efficient general mixing. Please make sure your mixing bowl is large enough to accommodate your mixing job, as the helix beaters work best when the dough or batter is under 2” deep. Additionally, for thicker doughs we recommend switching to the included dough hooks after most of the flour has been added. If that does not help, I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your hand mixer has a three year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great mixer!
on January 21, 2022
Posted by: Mrs Boone
from Arkansas
Gender:Female
[This review was collected as part of a promotion.] My husband ran out and bought me the black and decker mixer today so I could make us an Italian cream cake. The last mixer broke and it wasn’t black and decker. This mixer has great power and I love it!!’ I can’t say enough about it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
The Best
on December 15, 2022
Posted by: Maka
from Middletown NJ
Gender:Female
[This review was collected as part of a promotion.] Love the mixer. It’s powerful but not noisy. The storage bin keeps everything together. So convenient !!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not impressed
on February 15, 2025
Posted by: RBolle
Want to give it five stars but can't due to the way the beaters need to be ejected. My husband even had a hard time rejecting the beaters. Manufacturer's need to keep in mind people may have limited strength issues and where this ejection takes place is beyond convenient. I love the turbo speed. The beaters could be more self cleaning than what they are. I find the beaters leave a significant amount of batter on them.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, February 18, 2025
Thank you for your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I'm sorry to hear that you're unhappy with the design of your hand mixer. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com. and reference ID number 42555146 so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
A small mixer that doesn't realize it's small!
on March 5, 2018
Posted by: Traci05
from Baltimore, MD, United States
Gender:Female
[This review was collected as part of a promotion.] I have used a small hand mixer in the past and it barely got the job done, I ended up hand mixing more often than not. Not with with this Black and Decker Hand Mixer! This thing is amazing!! I love that the beaters are covered and it really cuts down on the noise. My Husband was able to talk on the phone while I was using it! If you are thinking about getting this, do it, do it now!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
I love it!
on March 8, 2018
Posted by: Hopers34
from Lexington, SC, United States
Gender:Female
[This review was collected as part of a promotion.] The Black and Decker Helix Performance Premium Hand Mixer is so much better than your typical hand mixer. I decided to make a pound cake and take the new mixer for a spin, rather than using the counter top mixer. I was a little nervous, because I typically end up slinging batter from one end of the kitchen to the other, when I use my run-of-the mill hand mixer. I attached the helix beater attachments, placed them in the bowl to cream my butter and sugar, and just prepared myself for the mess. Only, there was no mess! I turned the mixer to the lowest setting to get a feel for things. I turned it up a notch. Still good. One more notch, and it creamed my butter and sugar to perfection. I was able to mix the rest of my batter with no problem. Well, except for when I felt the need to test the turbo button. Even then, there was WAY less spatter than my old mixer! My only issue is the attachable storage container is a bit bulky and doesn't stay snapped on very well, but who cares! This mixer is amazing!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Nice product
on March 13, 2018
Posted by: Fran
from Scranton, PA, United States
Gender:Female
[This review was collected as part of a promotion.] I got this for free to try it out and I really like it. It’s light weight which is nice. Just not yo crazy about the blenders being plastic. I mashed potatoes with the blenders and it wasn’t that great at mashing them up and they tended to fly out of the bowl. On the plus side it was great at blending up cake batter.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com