Customer reviews from blackanddeckerappliances.com
Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Average customer rating
4.6
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
287
4 Stars
41
3 Stars
7
2 Stars
10
1 Star
17
93%of customers recommend this product.
(
318 out of
343)
Customer Reviews for Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Customer Rating
5
Works great!
on May 3, 2021
Posted by: Morales72
from El Paso, Texas
Gender:Female
[This review was collected as part of a promotion.] I do a lot of baking and I love making desserts and my new Black and Decker mixer works really good. I was looking into purchasing a new mixer and this one is it for me. It even comes with its own storage box so you can keep all your mixer tools together without having to go through my drawers for them. Very smart idea to add the box to the mixer. Kudos for keeping it together!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Works great
on May 3, 2021
Posted by: DeeLout
from California
Gender:Female
[This review was collected as part of a promotion.] I like how everything is stored in one place. I also loo like the plastic beaters
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
5-Speed Hand Mixer, Black
on May 3, 2021
Posted by: Sharla
from Council bluffs iowa
Gender:Female
[This review was collected as part of a promotion.] I received the 5-Speed Hand Mixer, Black and I am in love with this mixer. This comes with 3 different mixing paddles for all your baking needs and has a stand to store the paddles and the mixer right on your counter. It’s beautiful and so powerful. Great addition to any kitchen
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broke after 4 months, probably 10 uses
on April 18, 2021
Posted by: chxhaha
Gender:Female
I bought this item in Nov 2020, and it broke in Mar 2021. We mainly used it for caking and bread making. Very disappointed...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 19, 2021
Thank you for providing your feedback regarding your Black+Decker Helix Performance™ Premium Hand Mixer. I’m sorry to hear of the experience you've had with your hand mixer. However, I'm happy to advise you that I am showing that a new hand mixer is being sent out to you under the two year warranty. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42094883 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Nice
on April 13, 2021
Posted by: Patcharley
from Amos Abitibi-Témicamingue QC
Gender:Female
[This review was collected as part of a promotion.] I like the blender with the non-stick whisk as well as the storage box. I would just have liked the whole thing to be a little bigger mixer and accessories.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 13, 2021
Thank you for offering your feedback regarding your Black+Decker Helix Performance™ Premium Hand Mixer. I'm sorry to hear that you were somewhat disappointed in the size of the hand mixer, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new hand mixer will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42092800, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Not what I expected.
on April 1, 2021
Posted by: Kfred
from Forest City, IA
Gender:Female
I got this for Christmas because I had asked for it. But the regular beaters push everything to the sides and some spatters out of the bowl. Not helpful.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 2, 2021
Thank you for providing your feedback on your Black+Decker Helix Performance Hand Mixer. I’m sorry to hear you’ve had some trouble using the helix beaters. The helix beaters were designed to provide efficient general mixing. Please make sure your mixing bowl is large enough to accommodate your mixing job, as the helix beaters work best when the dough or batter is under 2” deep. Additionally, for thicker doughs we recommend switching to the included dough hooks after most of the flour has been added. I want to ensure your concerns are fully resolved. If this does not help, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
No low setting.
on March 17, 2021
Posted by: Jmcw
from AZ
Gender:Female
Will be calling B & D as I think this may be faulty. At the #1 speed it is so fast the food flies out of the bowl regardless of the size bowl I use. I haven’t called the company yet but feel if this is the way it’s intended just be prepared that the power is super high
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 17, 2021
Thank you for offering your feedback regarding your Black+Decker Helix Performance™ Premium Hand Mixer. I’m sorry to hear of the experience you've had with your hand mixer. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your hand mixer has a three year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features. Love the storage box
on February 9, 2021
Posted by: Vivisam
from Ponce, PR
Gender:Female
[This review was collected as part of a promotion.] I bought this a couple of weeks ago and love it. It is nice to have 3 kinds of mixing tools in one.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com