Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(30,550 Reviews)
Rating breakdown 30,550 reviews
5 Stars
26,149
4 Stars
3,456
3 Stars
589
2 Stars
169
1 Star
187
86%of customers recommend this product.
(
1,139 out of
1,331)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
Samsung galaxy s26 excellent features
on October 28, 2026
Posted by: Kinsley456
[This review was collected as part of a promotion.] One of the best features of Samsung galaxy s26 ultra is the Ai features and robust performance. Ability to capture consumer mind and activity and dynamically presesent it back to user is fantastic. I will always recommend people to buy the products
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best experience in android
on October 28, 2026
Posted by: AndroidLover
[This review was collected as part of a promotion.] Choosing this particular phone to use as my everyday device was a great decision. It's got very capable hardware components and the software feels incredibly smooth. I'm really quite fond of this phone, and I'm happy I opted for it. I chose this phone for me and my friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This device is not worth the upgrade.
on October 27, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose the Galaxy s 25 ultra to replace my s23 ultra. To my surprise the phone was not any better and not worth the upgrade . If anything switching to the s25 was a major downgrade. The removal of the smart s spen, the change in build materials and the over all cheap feeling of the cell phone. I started noticing damage to the side of the frame just from daily use, and this is with the phone being in the case. The biggest deficiency in this phone is the so called titanium frame that isn't stronger than the previous generations. The frame has bent on me after just having it in my back pocket, and im 6 ft, 170 lbs, not a heavy guy. I can nkt recommend this phone and if you have an s24 and below, it is not worth the upgrade.
Value
1
Response from Samsung USBy R&R Team, October 28, 2026
Hello Unbiasedreviewer, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand it can be frustrating when your new device is not meeting your expectations. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also provided a link to the full manual that can help you with additional voice commands and hand gestures you can use with your device. We have lastly, provided a link to the Samsung Support Team to help you with the best accessories and practices to care for your device, and prevent damage that occurs during use. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I chose this phone for reliability
on October 26, 2026
Posted by: Jea601
[This review was collected as part of a promotion.] I chose this phone for the camera, playing games and recording videos. It has been reliable and easy to use. I do watch videos and watch streaming content as well with no buffering
Value
5
Response from Samsung USBy R&R Team, October 28, 2026
Hi there Jea601, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how reliable the usage of your device has been during your gaming, streaming, and using the camera. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Life changing phone
on October 26, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have always chosen Samsung phones because of how easy they are to navigate. Since I was little, I have always had Samsung devices and, little by little, I have learned to make my phone my own. I love customizing it and putting my personal touch on everything, like making my keyboard, notifications, and apps pink if I want to; I love the level of customization Samsung offers and I would not change a thing about it.
Value
5
Response from Samsung USBy R&R Team, October 28, 2026
Hi Ariwu27, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how life-changing your new device has been for you, and that you have found it easy to customize to your usage needs. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for everyday use and photography
on October 26, 2026
Posted by: tzoli001
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra mainly for its camera, large display, and overall performance, and I’ve been really happy with it. The screen looks fantastic, whether I’m watching videos, browsing, or editing photos. The camera is one of my favorite features, especially when taking pictures outdoors or capturing details from a distance. Photos look sharp, and having different zoom options is really useful.
I also use the phone for everyday tasks, emails, social media, and watching videos. It runs smoothly, and the battery generally lasts through a busy day. The S Pen is a nice bonus for quick notes and occasional editing.
It’s definitely a premium phone, but the combination of camera quality, performance, and display makes it a great all-around device. There are a lot of features to explore, and it feels like a phone I can comfortably use for years.
I also use the phone for everyday tasks, emails, social media, and watching videos. It runs smoothly, and the battery generally lasts through a busy day. The S Pen is a nice bonus for quick notes and occasional editing.
It’s definitely a premium phone, but the combination of camera quality, performance, and display makes it a great all-around device. There are a lot of features to explore, and it feels like a phone I can comfortably use for years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on October 26, 2026
Posted by: CLMMMM
[This review was collected as part of a promotion.] After many years of using Motorola phones including the razr flip phones amd having them fail i decided to try a Samsung. Man was that the best decision I've made. This phone has been amazing. Absolute game changer. Everything is so simple to use. Not to mention the camera and crazy good picture quality it has.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good titanium beauty
on October 26, 2026
Posted by: Lfcbest
[This review was collected as part of a promotion.] I’ve been using the S25 Ultra Black 512GB as my daily driver, and it’s a complete beast. The black titanium finish looks ultra-clean and doesn't smudge. Battery life easily lasts all day, performance is lightning fast, and having 512GB storage means I never worry about running out of space. Excellent phone!
Value
5
Written by a customer while visiting Samsung US