Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8 out of 5
4.8
(6,783 Reviews)
Open Ratings Snapshot
Rating breakdown 6,783 reviews
5 Stars
5,598
4 Stars
963
3 Stars
140
2 Stars
40
1 Star
42
86%of customers recommend this product. 
(
170 out of 198
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
Overall amazing phone
on April 6, 2025
Posted by: YazzyFresh
[This review was collected as part of a promotion.] The Galaxy S25+ isn’t the flashiest member of the S25 lineup—but it might just be the most well-rounded. It balances screen size, performance, battery life, and camera quality in a way that makes it incredibly easy to recommend. For users coming from older devices (S22 or earlier), this is a meaningful step up. For S24 users, the decision comes down to whether the improved AI features and refined design are worth the switch.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 9, 2025
Hey YazzyFresh, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear how pleased you are with the usage of your device, and finding the enhanced Galaxy AI features to be helpful for your needs. We have provided a link to the Samsung Support Team for your convenience to help answer any questions that may arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy AI is the best!
on April 6, 2025
Posted by: Nata100500
[This review was collected as part of a promotion.] I'm very excited with new Galaxy AI. I use it every day for my business and fun. The battery and memory are great too.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Nata100500, thank you for your feedback on your Samsung Galaxy S25+. We love hearing how much you are enjoying the usage of Galaxy AI features for your personal and professional needs. We have shared a link to the Samsung Support Team for your convenience, if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
LaCimbrea
on April 6, 2025
Posted by: SweetPea
[This review was collected as part of a promotion.] The phone is great however I don't like when a call is over you get a commercial or ads . I feel like I purchased this phone and pay service it should be ad free
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi there Sweetpea, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team of help you with the ads you mention experiencing, and can gather additional details about the applications you are using and other information. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Camera operating system, it's wonderful, easy to u
on April 6, 2025
Posted by: Smoke5252
[This review was collected as part of a promotion.] Apps are easy to access. Camera has multiple functions. Love the samsung pass. Phone works wonderful. I've been a Samsung user for years. Just wish some of the debt cards would be supported.
Cash app not supported..
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 25, 2025
Hey Smoke5252, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We are happy to hear that you are so pleased with the features and ease of use of your new phone. We have provided a link to the Samsung Support Team to offer any assistance available to see if any options are available for your access to your cards. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on April 6, 2025
Posted by: Karma253
[This review was collected as part of a promotion.] Fast, sleek and user friendly
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Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2025
Hey Karma253, we appreciate your feedback on your Samsung Galaxy S25+. We love hearing that you are finding the device to be so user friendly, fast, and to have a great design appearance. We have provided a link to the full device manual to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome Phone
on April 6, 2025
Posted by: 1ndonlyrt302
[This review was collected as part of a promotion.] Awesome phone only down side from going from the s20 ultra and not getting the ultra s25 is a definitely miss having the S pen 😢 for writing notes and drawing. Other then this great smooth phone.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 8, 2025
Hi there 1ndonlyrt302, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are so happy to hear how pleased you are with the usage and capabilities of your new device. We do have a 15 day return policy if you are interested in exploring the option of the Galaxy S25 Ultra. We have provided a link to the Samsung Support Team if you have any questions about this process or any of the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The fabulous S25+
on April 6, 2025
Posted by: TexasLady
[This review was collected as part of a promotion.] I love the speed & clarity of this phone. What a vast improvement over my last phone. I was amazed at how fast it was to transfer all my info to this new wonderful S25+. The learning curve for using this phone is virtually nonexistent. Thank you Samsung for making a great phone this tech challenge consumer.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2025
Hi there TexasLady, thank you for your feedback on your Samsung Galaxy S25+. We couldn't be happier to hear that you are so pleased with the features of your new device, and finding it such a great improvement from your previous device. We have provided links to articles to help you further explore your device, and answerany questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Keeps getting better
on April 6, 2025
Posted by: Some2do
[This review was collected as part of a promotion.] I just received my samnsung s25+ this week and I am thrilled. It is so smooth and jumps to apps pretty quick. I have not used the camera features yet but did take a couple quick pictures and they look way better than my s22. So far very impressed.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 9, 2025
Hey Some2do, we appreciate your feedback on your Samsung Galaxy S25+. We are ecstatic to hear how thrilled you are with the usage of your new phone, and finding it useful for a range of daily tasks. We have provided a link to an article for reference on the camera features to help you capture the best possible photos and videos with your device. We have also provided a link to the Samsung Support Team to help offer additional assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
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