Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(6,783 Reviews)
Rating breakdown 6,783 reviews
5 Stars
5,598
4 Stars
963
3 Stars
140
2 Stars
40
1 Star
42
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
1
Suxs big time not worth 1k
on June 2, 2025
Posted by: Djbrian35758
[This review was collected as part of a promotion.] Not enough memory alwats wanting more money to just add photos or music. Battery life sucks!! Once I paid it off it went down hill quick
Value
1
Response from Samsung USBy R&R Team, June 9, 2025
Hi Djbrian35758, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We know how important your phone is to you every day, and needing specific features and capabilities with your device. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to offer assistance if you want to explore storage expansion options to keep all of your important photos, videos, and music. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible phone
on June 2, 2025
Posted by: miked4882
[This review was collected as part of a promotion.] This phone amazes me everytime I pick it up. Went to a thrift store today to see what kind of interesting finds my wife and I could discover. Using Gemini, we were able to pick up a few things for super cheap and will be able to list them for a lot more than we paid. Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, but bad speakers.
on June 2, 2025
Posted by: Threnon
[This review was collected as part of a promotion.] The phone is great with great features, speacially separating the notifications and menu on top, but the speakers are not the best, and only in the bottom.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on June 2, 2025
Posted by: Skits21
[This review was collected as part of a promotion.] It's got a great screen and the size is a bonus. The galaxy AI feature is pretty cool as well and the camera is amazing. I love the interface and how customizable everything is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone battery last all day
on June 2, 2025
Posted by: Gordo1892
[This review was collected as part of a promotion.] Best purchase ever smart slick and fast plus battery last all day couldn't ask for a better phone al best anytime I need help with translation or finding something I can count on al
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Big disappointment
on June 2, 2025
Posted by: XLDaddy
[This review was collected as part of a promotion.] I'm very unhappy with this phone. The pull down menu I had on my S23+ is gone. It's very inconvenient to go digging for the basic phone features that were at my fingertips before. Secondly, the keyboard and touch screen don't work properly. Completely different letters and punctuation appear than what I typed. It's so aggravating to go back and fix all the mistakes that never appeared on my S23+. Thirdly, the icons across the top including the time, notifications, bars and power indicator have been made way too small and are illegible on the S25+. I have contacted T-Mobile, Samsung, and consulted online chat rooms in an effort to adjust their size to be larger. But nothing has worked. And if Samsung is going to hide all these so-called "new features" then some training needs to be provided with the sale of each new phone. I would love to go back to my S23+ rather than continue to struggle with this new phone
Value
2
Response from Samsung USBy R&R Team, June 4, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25+. We know that changes to the software of your device can cause frustration as you align the settings to your preferences and thoroughly explore your device. We have provided a link to the full device manual for your device that wil help you with the different settings. We have also shared a link to the Samsung Support Team if this exploration causes questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Speed is extremely fast. Quality super on point.
on June 2, 2025
Posted by: Ateriak
[This review was collected as part of a promotion.] The new samsung s25 plus! Awesome! Just beautiful this device is the best so far. Now I don't have to do much clicking and typing to get answers I could simply hold onto a bottom and ask away or even better, I could conversate with my phone. It provides really great tips.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 2, 2025
Posted by: Issalynn35
[This review was collected as part of a promotion.] Love love my galaxy. My favorite especially is the Galaxy AI. So easy to use. Phone has an amazing camera
Value
5
Written by a customer while visiting Samsung US