Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,464 Reviews)
Rating breakdown 5,464 reviews
5 Stars
4,519
4 Stars
762
3 Stars
113
2 Stars
33
1 Star
37
86%of customers recommend this product.
(
169 out of
197)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
4
Room for improvement
on May 22, 2026
Posted by: AdmiralBlindMan79
[This review was collected as part of a promotion.] I use this phone primarily for keeping in touch w/ family and friends, but it has been helpful when I want to write things such as stories. I love the Galaxy AI features as well, especially whenever I've taken a picture w/ the camera and I want to erase certain items in the photo. Whenever I am texting a family member, the Galaxy AI helps write great responses. The Modes & Routines portion is also extremely helpful when I want to have my phone decline all calls and messages before a certain time in the morning so I can sleep in and not get bombarded w/ a bunch of calls and text messages.
I would like to say that the accessibility features are good, especially since I'm vision-impaired (blind in my left eye), but some of the features once you turn them on, it's nearly impossible to turn them back off, most specifically the TalkBack feature.
One improvement I would like to mention is that while I can put on Do Not Disturb mode on, I still want certain calls and texts to be accessible, & sometimes the Do Not Disturb option doesn't adhere to my exceptions list of contacts whose calls and/text messages can get through. Also, on a related note, I wish there was a feature, & it may already exist, in which a particular contact cannot call before or after a certain time frame. That would truly be useful when I don't wish to be called after a certain time of night. Or being awakened by said contact before my alarm goes off!
Plus, it'd be nice to delete en masse text messag
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Has really good features for what its worth
on May 22, 2026
Posted by: Venky2k
[This review was collected as part of a promotion.] Galaxy AI was good and can be made even good if you gave out updates that are of good quality
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is easy to use and is extremely reliabl
on May 22, 2026
Posted by: Knowlan3240
[This review was collected as part of a promotion.] I use my phone for calls, texts, email, web browsing and music
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its ok like 24ultra better
on May 22, 2026
Posted by: JULest
[This review was collected as part of a promotion.] I honestly loved my S24Ultra. I wish I bought the 25ultra, not plus. Screen small. Camera quality low.
Value
3
Response from Samsung USBy R&R Team, May 27, 2026
Hi there JULest, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We know how disappointing it can be when your new device is not meeting your expectations. We have provided a link to an article to help you maximize the photos and videos you are capturing with your new device. We have also provided a link to the complete manual to help you with additional features you may want to integrate in to your usage, and align the settings to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My mistake!
on May 22, 2026
Posted by: Fergie
Worst phone of my life now I am on my 4th phone which of course is giving me trouble is giving again !
I wish I never traded my s10 ultra for this Samsung
25 ultra .
I wish I never traded my s10 ultra for this Samsung
25 ultra .
Written by a customer while visiting Samsung US
Customer Rating
5
My wife loves it. I'm glad I upgraded her to it.
on May 22, 2026
Posted by: AlohaJoe808
[This review was collected as part of a promotion.] Beautiful phone and really sleek, I was worried it would be too big for.my wife's small hands but she loves the extra "real estate" a far cry and welcomed upgrade from her S9. Plus with all the new features she can get to trying all the latest AI craze, aside from being an educator she can stay in her constant multi-tasking mode. She has yet to explore Dex, but I told her how much I use it on my S24ultra since my S8Ultra days. The speed and easy to use navigation of the S25+ camera is fantastic for her since it was a longtime needed of catching all the moments of our four foster kids we recently adopted to add to our new chapter of our lives with videos and pictures quickly as time never stands still for us. Id definitely recommend this series anytime we can and the proof is in smile on my wife's face.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had!
on May 22, 2026
Posted by: MathematicsandStarlight
[This review was collected as part of a promotion.] It's been over a decade since I had a phone that wasn't a hand me down or a beater phone. I got this S25+ as a birthday present to myself since I've finally gotten self sufficient, and it has been everything I've ever wanted in a phone. Of all the improvements, I really can't explain how much better it FEELS to have a phone this much faster. Not waiting for apps to open, having every tap and swipe registered instantly with no delay, it feels like my brain somehow got unclogged. I'm also trying a the Galaxy AI features for the first time, and have been throughly impressed with the extent of the privacy and security features provided. I was worried about my data being mishandled or misused the way that large Ai companies have been acused of, but the option to process everything on device was an amazing feature to include, letting me control my privacy without missing out on super cool personalization features and perks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is quite interesting
on May 22, 2026
Posted by: Fritzal
[This review was collected as part of a promotion.] I have both my personal and work profile link on this device and allows me to continue working even in remote areas outside office. Able to get official work done at the possible time.
Value
5
Written by a customer while visiting Samsung US