Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,956 Reviews)
Rating breakdown 5,956 reviews
5 Stars
4,920
4 Stars
838
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5
I love my new phone!
on June 25, 2025
Posted by: GalaxyLover
[This review was collected as part of a promotion.] I love using my new Galaxy S25+ with its Galaxy AI. I use my phone constantly for both personal and work related tasks and searching with AI has never been easier!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has not disappointed.
on June 25, 2025
Posted by: SamIAm7
[This review was collected as part of a promotion.] I've had Samsung devices for over 10 years now and I have yet to be disappointed. The S25+ offers the versatility and premium features that a flagship phone should have. I'm still getting acquainted with the AI features but I'm very satisfied with my device and it's performance. I can feel the upgrade in the camera as well coming from the S22+.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The S25+ has pros and cons
on June 25, 2025
Posted by: Mattiladahun
[This review was collected as part of a promotion.] I recently got a new Samsung S25+ and it has some really good features but could still use some improvement in a couple of areas. The 120Hz LTPO QHD+ OLED display accompanied with the Snapdragon 8 Gen 3 (or equivalent Exynos) chip provides amazing performance especially if your into gaming. It also boasts a battery that under most conditions last all day and usually longer. However its not without a few things that I believe could use some improvement. For one the phones design is a little common just saying for the price I would like to have a phone that stands out a little better against some of the less expensive phones that are available. Also the camera has some issues with focusing under certain conditions and id like too have a better zoom and a handful of other little things that the camera could improve on. Also I've heard people are having issues with thermal throttling under heavy usage but I've not run into that problem myself. All in all its a solid phone with some cool features from galaxy AI which is extremely helpful like having a personal assistant in your phone. And the circle to search feature can be very helpful to someone should have thought of that a long time ago. Its a great alternative to the S25 ultra if your looking to save a little on the sticker price but in all honesty I kinda wish I would have gotten the S25 ultra instead.
Value
3
Response from Samsung USBy R&R Team, June 25, 2025
Hi there Mattildahun, we appreciate you sharing your thoughts about your Samsung Galaxy S25+. We are happy to hear that you have found some great features of your device, and are finding the processing speed so excellent for your gaming. We have provided links to a few articles to help you with the camera features, and troubleshooting the matters you mention experiencing with your device. We have also shared a link to the Samsung SUpport Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on June 25, 2025
Posted by: GasBag
[This review was collected as part of a promotion.] I have had Galaxy devices for a very long time. Have always liked the phones and can confirm they are better than the competition. As long as Samsung makes them, I will use them exclusively.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ronnie
from Wisconsin
Verified Purchase:Yes
I recently upgraded to a newer phone model, and I'm really enjoying the experience so far. The speed and features are a significant improvement over my previous device, which makes everyday tasks feel much smoother. The camera is also a vast improvement, capturing photos with impressive clarity and detail. Honestly, the transition has been quite pleasant and easy to navigate. Initially, it took a little bit of time to get used to the new interface and layout. I am starting to get the hang of things, and now I'm finding my way around the phone. Overall, I am very satisfied with my decision to upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, June 25, 2025
Hey Ronnie, thank you for your feedback on your Samsung Galaxy S25+. We are so happy to hear that you are so happy with the upgrade to your new device. We have provided a link to the full device manual to help you discover additional features of your device, and integrate them in to your usage. We have also provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on June 24, 2025
Posted by: GalaxyAIworld
[This review was collected as part of a promotion.] Galaxy AI is an amazing tool, the phone is really well built, I cant put it down!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
fantastic
on June 24, 2025
Posted by: rawrndino
[This review was collected as part of a promotion.] Finally, a cell phone where I don't have to use a case in the phone. I won't crack
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 24, 2025
Posted by: Jess86
[This review was collected as part of a promotion.] I recently switched back to Samsung after many years of using other phones, And this phone is amazing. From the Galaxy AI to the extra customization with apps like Good Lock it has really opened my eyes to what I have been missing over the years. I love this phone and intend on upgrading to a Z Fold when I have finished the promotion that I got this phone through.
Value
5
Written by a customer while visiting Samsung US