Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,961 Reviews)
Rating breakdown 5,961 reviews
5 Stars
4,925
4 Stars
838
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
4
Internet lags
on July 15, 2025
Posted by: NeedmyPhoneMAN
[This review was collected as part of a promotion.] Since the system update and AI was installed, my internet lags in certain areas of my home, and, doesn't connect at all in certain facilities outside of my home.
Value
4
Response from Samsung USBy R&R Team, July 15, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We would love to help you troubleshoot the features of your device that have changed since your most recent update. We have provided links to a few articles to help you with the speed and processing of your device, as well as the connection of your device. We have also provided a link to the Samsung Support Team to assist you if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25+ is loaded with the newest tech.
on July 14, 2025
Posted by: ShaneDogg
[This review was collected as part of a promotion.] Love the camera features. Phone feels really fast and has soooo much storage space. 12 GB RAM is phenomenal!! Have always loved the Split Screen feature since previous Galaxy phone. Able to pick and choose every little area I want to enable or deny access too. Just started to play with the AI features and it looks very promising.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is absolutely amazing.
on July 14, 2025
Posted by: 49ersFan31
[This review was collected as part of a promotion.] I the integration of Galaxy AI. Phones takes great photos especially night photos. Add on the Galaxy AI camera capabilities and you can have perfect pictures no matter the situation or location. Gaming is great on this device. Large screen with excellent response. 120hz capability. Videos look crisp. I literally have no complaints when it comes to this device. The only complaints apply to apps which have nothing to do with the phone. Would absolutely buy again and recommend to all of my friends and family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung For Life!
on July 14, 2025
Posted by: NikkiJ
[This review was collected as part of a promotion.] User friendly. A little on the larger side but honestly it's hard to think of any cons other than the fact thats it's a little in the larger side. I did struggle with photo and video quality at times where no matter what I did things didn't look as clear as it should but it is not a consistent issue. The only thing I miss is the ultra power saving mode option. That option provided so much extended battery life by choosing only a few apps and shutting everything else down. I love all of the advanced camera settings and that the android interface is far more accommodating than ios when integrating with other apps. Overall I'm happy. I'm team samsung for life eventhough my entire family now has iPhones. I have had a galaxy since high school (2011) and I am not giving it up!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone.
on July 14, 2025
Posted by: Jjc455555555
[This review was collected as part of a promotion.] Phone has worked great and the process for moving data was simple and fast. Galaxy AI has been a very interesting feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another great Samsung phone
on July 14, 2025
Posted by: Vasroz
[This review was collected as part of a promotion.] I have been a Samsung fan for many years, but have never liked the curved edges, with the new s25 series, no more curved edges, yay! I use my phone for taking pics, managing social media and websites, mobile gaming, gps, and of course the normal boring phone calls and texts. I have the s25+ and it does everything I need it to. I'm learning to use the new galaxy AI so that's something I'm working on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the speed of my phone!
on July 14, 2025
Posted by: Wildwoodwayfarer
[This review was collected as part of a promotion.] I use my S25+ for gaming, and searching for answers. It does everything so fast.
The AI clip tool is also convenient for grabbing phone numbers that don't have a hyperlink.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Learning curve
on July 14, 2025
Posted by: Thomy65
[This review was collected as part of a promotion.] I've just acquired the S25+. It is slick and sleek. I use it for everything like, streaming, audio books, music, creating art and so much more. I have more to learn and am eager to see how much more I can do. My only complaint would be changing all my contacts to RCS chats. I still can't figure that out and can't text some contacts. Overall I totally pleased with this phone.
Value
5
Written by a customer while visiting Samsung US