Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,814 Reviews)
Rating breakdown 5,814 reviews
5 Stars
4,818
4 Stars
821
3 Stars
115
2 Stars
32
1 Star
28
85%of customers recommend this product.
(
93 out of
109)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Posted by: Pamela
Expertise:Expert
Verified Purchase:Yes
I no longer have this phone. It did not hold a charge for lingerbthan 8 hours.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, July 11, 2025
Hey there Pamela, we appreciate your feedback on your Samsung Galaxy S25+. We know how frustrating it is when you have a new device that is not meeting your expectations in functionality. The intelligent battery of this device is designed to maximize after a short period of usage where the device adjusts to your specific consumption habits. We have a few articles available online to help our customers maximize the battery manually if this is not your experience, and we have provided them below. We have also provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
The phone Samsung S25 plus is great. The customer experience with Samsung was awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great new phone!
on July 10, 2025
Posted by: EFarmer
[This review was collected as part of a promotion.] I am finding this new phone easier to use and more intuitive than my previous Samsung Galaxy S20. This one is much faster and has Galaxy AI to assist me with things I may find not as readily available or immediately apparent. The photography options are amazing! I especially look forward to working with some night shots. There's still plenty more to explore, but I'm very satisfied so far!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have the s25 plus
on July 10, 2025
Posted by: Galaxyboy
[This review was collected as part of a promotion.] So far this phone has been better than I expected. The galaxy ai is great for touching up photos and even searching for specific items you may find in a picture or on a website while browsing. The phone has great camera that takes great pictures and videos. Basically the phone does everything I could possibly want and so much more
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Graphics with camera and galaxy AI
on July 10, 2025
Posted by: cresmoon198131
[This review was collected as part of a promotion.] The galaxy AI on here is awesome. Pictures are so clear and smooth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice upgrade to the previous model
on July 10, 2025
Posted by: Agent1040
[This review was collected as part of a promotion.] It takes some getting use to AI, but starting to like it, there's a lot you can do, I'm just scratching the surface
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on July 10, 2025
Posted by: Niceguy247
[This review was collected as part of a promotion.] The s25+ is great. I love the fact meta is so easy to use. Navigating the phone is so easy.
Value
4
Response from Samsung USBy R&R Team, July 10, 2025
Hey Niceguy247, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are thrilled to hear that you are so pleased with the usage and ease of use of your new device. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
So happy I upgraded
on July 9, 2025
Posted by: BetsieB
[This review was collected as part of a promotion.] So I have had a Galaxy S10 Plus for the past 5 years and it was a great phone for a long time. But I've moved on, life has got more complicated, and honestly it wasn't keeping up with the standards that I need with my business anymore.
I recently got an S25 Plus and it has been a total game changer. It is fast, the Galaxy AI is amazingly easy to use, photo quality is incredible, I am so glad I made the switch when I did and could not be happier.
Value
5
Written by a customer while visiting Samsung US