Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,821 Reviews)
Rating breakdown 5,821 reviews
5 Stars
4,822
4 Stars
824
3 Stars
115
2 Stars
32
1 Star
28
85%of customers recommend this product.
(
93 out of
109)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5
S25+ phone
on September 30, 2025
Posted by: JayJay
[This review was collected as part of a promotion.] This Galaxy S25 plus phone unclassify. As excellent so far, although I've only had it for a week. The transition from my old phone was very simple. I just used the Bluetooth and set it next to my phone and came back 20 minutes later. Everything was done pictures. Everything that's the first time that's ever happened to me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
good phone
on September 30, 2025
Posted by: Scotty
[This review was collected as part of a promotion.] this galaxy Ai phone is great. i have always been loyal to Samsung. Tramsferimg from my S24+ was a breeze. However, a couple of software glitches carried over too. my phone will not switch modes to horizontal when tilted sideways. i assumed it was a hardware issur with the old phone but it was not. Also, accessing the AI by holding the old power button on the right is hit or miss on whether she listens to me. sometimes it just sits there like i dont have data when i have very strong and fast data. i have not figured out the reasoning of when i will have an issue or not. using AI for circle to search,pictures, and screenshots has always worked. i will continue to be a loyal Samsung customer.
I would buy it again. in fact, i upgraded another line on my account as a backup.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for what I need
on September 30, 2025
Posted by: Johjee
[This review was collected as part of a promotion.] The AI is awesome, the size is perfect for what I need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Camera
on September 30, 2025
Posted by: Celticgypsy13179
[This review was collected as part of a promotion.] I got the new S25+ when it came out and its by far my favorite phone. The processing power alone makes all that i do faster. The Galaxy AI makes looking for things online and identifying songs in videos so easy. The pictures this phone takes are stunning!! Rivers just about every other phone camera out there!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Expected better battery life
on September 30, 2025
Posted by: VinceJK
[This review was collected as part of a promotion.] Many features to automatically control apps and battery seem to interfere with the apps and not do too much to extend the battery. I do not get even a full day of battery life with normal usage. "AI" features are mostly not helpful.
Value
3
Response from Samsung USBy R&R Team, October 1, 2025
Hi there VinceJK, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25+. We know how frustrating it is when your device is not aligning to your expectations. We have provided links to a few troubleshooting guides to help you maximize the battery life of your device. We have also provided a link to the complete manual for your device to help you best align the settings of your device to your preferences. We have lastly, provided a link to the Samsung Support Team to offer additional assistance with any frustrations you may be experiencing, or answer any questions. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on September 30, 2025
Posted by: Sammy1220
[This review was collected as part of a promotion.] I have always had a samsung phone and I absolutely love this one. I am learning new things everyday. Its so easy to navigate and there is so much storage on this thing. I will always upgrade everytime a new samsung comes out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Much Improved
on September 30, 2025
Posted by: Gitarzan
[This review was collected as part of a promotion.] Much improved over my S24. Connects to Bluetooth much faster.
Value
5
Response from Samsung USBy R&R Team, October 3, 2025
Hey there Gitarzan, thank you for sharing your feedback on your Samsung Galaxy S25+. We are so happy to hear that you are finding enhancements from your previous device, and that you are able to connect to your Bluetooth devices much faster. We have provided a link to a few resources to assist you with additional features like Galaxy AI, and answer any questions that may arise along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
this phone will be a big seller
on September 30, 2025
Posted by: polak77
[This review was collected as part of a promotion.] I use it for almost everything thats needed during a normal day. Usually anything I do i can use the phone to do it.
Value
5
Response from Samsung USBy R&R Team, October 3, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We are so happy to hear that you are able to accomplish such a range of tasks every day with your device. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US