Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8 out of 5
4.8
(5,963 Reviews)
Open Ratings Snapshot
Rating breakdown 5,963 reviews
5 Stars
4,926
4 Stars
839
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product. 
(
170 out of 198
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
4 out of 5
4
Long lasting battery
on December 27, 2025
Posted by: Okok
from Dallas, TX
Expertise:Intermediate
Verified Purchase:Yes
Love the long battery life! Wish there was a way to have the battery life in the S25, too. The phone is a little too big for my hands...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good
on December 26, 2025
Posted by: Maha
from New York
Expertise:Intermediate
Verified Purchase:Yes
Very light weighted, with new updates. Camera quality is not as good as Ultra.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 5, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are happy to hear that you are pleased with the lightweight feel and updated features available on your device. We have provided a link to an article to help you with the camera features and settings available to help you capture the best possible photos and videos with your device. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25+
on December 26, 2025
Posted by: Brian
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
No issues with my new phone. Touch screen is a little to sensitive at bottom of the phone, but overall I am pleased!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 26, 2025
Hey Brian, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are so happy to hear that you are so pleased with the usage and features of your device. We have provided a link to the full manual for your device to help you with different display settings. We have also shared a link to the Samsung Support Team if you ever decide you would like assistance with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best balanced Android!
on December 25, 2025
Posted by: IzabellaTB
from BOS, MA
Expertise:Intermediate
Verified Purchase:Yes
S25+ is the sweet spot! Stunning 6.7" screen, all-day battery, lightweight design, gorgeous colors. AI features are helpful, not gimmicky.
7 years of updates is a bonus!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 5, 2026
Hello there IzabellaTB, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25+. We are thrilled to hear how much you are loving the size, battery life, and appearance of this device, and that you are finding the features of Galaxy AI so helpful for your needs every day. We have provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The very size of phone that fancy.Sleeky
on December 25, 2025
Posted by: BRANDON
from US
Expertise:Expert
Verified Purchase:Yes
So far so good,S25+ is the absolute phone I desire.
I would recommend this to a friend!
Performance
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy xfer from old G9
on December 25, 2025
Posted by: NewUser
from California
Expertise:Intermediate
Verified Purchase:Yes
I had an old, beat up, Samsung G9 and the transfer to the new phone was surprisingly easy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 6, 2026
Hello NewUser, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that the inital setup and usage of your device has been so easy. We have provided a link to the complete manual to help you discover all of the amazing features availabel on your device, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Loving It
on December 25, 2025
Posted by: Timewornrose
from Tennessee
Expertise:Beginner
Verified Purchase:Yes
Can't ask for anything more! The sound quality is excellent. The processing speed is great! I'm very beyond happy!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
?
on December 22, 2025
Posted by: Basiyr
from NJ
Verified Purchase:Yes
Excellent phone, is there instructions on using the phone in a pdf form?
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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