Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8 out of 5
4.8
(5,963 Reviews)
Open Ratings Snapshot
Rating breakdown 5,963 reviews
5 Stars
4,926
4 Stars
839
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product. 
(
170 out of 198
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
Great phone- small improvements
on January 1, 2026
Posted by: D Lewis
from California
Expertise:Expert
Verified Purchase:Yes
The galaxy S25+ is just slightly improved from the S23+ I had , but I feel like Samsung focused on everything so nothing is a major jump. Camera software feels more refined, Ai is helpful, battery is a little better , and the phone is a little faster. Can't complain.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 5, 2026
Hi D Lewis, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are pleased to hear that you are enjoying the usage of your device, and finding so many features have been refined and updated. We have provided a link to the full manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not much of difference between S23+
on January 1, 2026
Posted by: Rigo
Verified Purchase:Yes
Not much if a difference between S23+ and S25+
I skipped S24+ I bet you they are the same.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 5, 2026
Hey Rigo, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are pleased to hear you are happy with the usage of your device, and we would love to help you discover all of the enhanced capabilities available on your device. We have provided a link to the complete manual as a companion to your exploration of the features available on your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25
on December 31, 2025
Posted by: Educatorforlife
from NC
Expertise:Expert
Verified Purchase:Yes
I love my new phone! Galaxy phones are the best in my opinion. I upgraded to the S25 after 4 years with my S20.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hey Educatorforlife, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are so happy tohear how much you upgrade to your new device is pleasing you and aligning to your needs and wants in a device. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Tiffany D.
on December 30, 2025
Posted by: Caramel56
from Ashdown Arkansas
Expertise:Expert
All good unless I'm in Oklahoma seriously is good for the most part
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hey there Caramel56, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We love hearing how good you are finding the features and capabilities of your new device. Please, reach out to us again in the future if you ever have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone for any high end user
on December 30, 2025
Posted by: Highly recommend this
Verified Purchase:Yes
Highly recommended Great phone for any high end user
Response from Samsung USBy R&R Team, February 26, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25+. We couldn't be happier to hear that you love this device so much that you would recommend it to others. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Still no charger!!
on December 30, 2025
Posted by: Vict
from LA, CA
Expertise:Expert
This product came without the option of extended external storage limiting my capacity in terms of memory but not only that it didnt even come with a charger?? How am I supposed to charge the device I paid for when it came with one historically. They might as well put a fruit logo in the back and call themselves a cheap company.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 31, 2025
Hey Vict, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We know how frustrating it can be to feel that your new device will not meeting your needs in the future. If you are finding the storage to be insufficient you can use the cloud-based expansion option we have available to ensure you can keep all of your important media, and access on any device within your Samsung ecosystem. We have stopped providing the charging adapter to help reduce the amount of electronic waste, and have ensured you will be able to use previous chargers from purchase with your current device. We have provided a link to the Samsung Support Team to assist you if you have questions about these options. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice Device
on December 30, 2025
Posted by: Ty1211
Verified Purchase:Yes
Love Samsung Galaxy but too many pop ups installed on the latest phones
Response from Samsung USBy R&R Team, December 30, 2025
Hi Ty1211, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are happy to hear that you are always happy with the usage of your Galaxy devices. We have provided a link to an article to help you with the pop-ups you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25 PLUS 512G
on December 27, 2025
Posted by: Anonymous
from Washington DC
Expertise:Expert
Verified Purchase:Yes
The phone is sleeky, stylish, slim and beautiful to behold. the camera is awesome, and its processing speed is very fast. I love it
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 4, 2026
Hi there Omonice999, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are thrilled to hear that you are so pleased with the design, camera quality, and processing speed of your device. We have provided links to resources to help you discover additional capabilities like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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