Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,963 Reviews)
Rating breakdown 5,963 reviews
5 Stars
4,926
4 Stars
839
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Posted by: Anonymous
from Dixon, Illinois
Verified Purchase:Yes
I found this experience very satisfying. No problems whatsoever. Thanks.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey Dale Otto, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are thrilled to hear that you are so pleased with the purchase and inital usage of your device. We have provided links to resources to help you fully explore the capabilities of your new device, align the settings to your usage, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Grajkovich 67
Verified Purchase:Yes
I recently upgraded from the Galaxy S23+ to the the Galaxy S25 + . The new phone has been great, I l ike that it has more memory and plenty of storage. I like trading in my old ohone plus getting a good trade on it as well.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 13, 2026
Hey Grajkovich 67, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are so happy to hear that you are so pleased with the enhanced features, and large storage capacity on your device. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Shay
from Alabama
Expertise:Expert
Verified Purchase:Yes
Perfect size. I did expect distant pictures to be better, video helps with that
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, January 8, 2026
Hi Shay, thank you for your feedback on your Samsung Galaxy S25+. We are so happy to hear how pleased you are with the size and feel of your device. We have provided a link to an article to help you with the camera features and settings for the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Sylvia Cardoza
from Mercedes, Texas
Verified Purchase:Yes
Everything is just fine working well so far very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 6, 2026
Hey Sylvia Cardoza, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you have been so pleased with the inital usage of your device. We have provided a link to the complete manual for your device to help you discover additional capabilities, including Galaxy AI. We have also shared a link to the Samsung Support Team if you have questions about your device as you continue usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: WVU grad
from West Virginia
Expertise:Intermediate
Verified Purchase:Yes
The Samsung S25+ is an excellent phone. The size is perfect even after adding an Otterbox case. The camera produces excellent pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 12, 2026
Hello WVU grad, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We love hearing that you are finding this device to be so excellent for your usage, and that you love the size of the device as well as the camera. We have shared a link to the full manual for your device to help you maximize your experience and discover the additional features available like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Mr me
Verified Purchase:Yes
So far so good, its a mjni computer, gets a little warm when charging.
Response from Samsung USBy R&R Team, February 12, 2026
Hi Mr me, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are so happy to hear how amazed you have been with the capabilities of your device, and finding it similar to using a computer in the comfort of your hand. We have provided a link to an article to help you troubleshoot the temperature you mention experiencing on your device. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: IB SU
Verified Purchase:Yes
I've always used Samsung phones, but the reason I wouldn't recommend them this time is that a lot of data couldn't be transferred over.
Response from Samsung USBy R&R Team, January 2, 2026
Hi there IB SU, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We know how important all of your data is to you every day, and how distressing it can be when your new device is not setup as expected. We have provided a link to the Samsung Support Team for your convenience. They can work with you on any and all options you have available to resolve this matter. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Larry
from Colombia
Expertise:Intermediate
Verified Purchase:Yes
Great product, easy to work with, nice size screen, not to heavy, good camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, February 6, 2026
Hi Larry, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We love hearing how pleased you are with your device, and how easy you are finding it to use every day. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US