Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8 out of 5
4.8
(5,963 Reviews)
Open Ratings Snapshot
Rating breakdown 5,963 reviews
5 Stars
4,926
4 Stars
839
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product. 
(
170 out of 198
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
Rick
on January 16, 2026
Posted by: Rick L
from MA
Expertise:Intermediate
Verified Purchase:Yes
Like my new galaxy s25+ phone.Big impovemet in screen clarity and speed from my galaxy A14 5G.
Purchased 2 for myself and wife as Christmas gifts for ourself.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 28, 2026
Hey Rick L, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are so happy to hear that you are seeing such an improvement to your new device from your previous phones. We have shared a link to the full manual for your device to help you maximize your experience and discover all of the amazing capabilities of your phone. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 plus
on January 16, 2026
Posted by: Pearl
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Im loving my new s25+. Long battery life and AI feature is an advantage. The trade-in process is seamless and hassle free.
S25+ surely is the best value phone in the s25 line up.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey Pearl, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We love hearing how pleased you are with the all-day battery life and features of Galaxy AI on your device. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on January 16, 2026
Posted by: Shashie
from Boston ma
Expertise:Intermediate
Verified Purchase:Yes
Great Phone I love it. I do find the voice text to be a little difficult, but am learning to use the correct speech pattern to allow for punctuation. The buttons are very sensitive which I appreciate it makes texting easier. Overall its a great Phone and well worth the price. The camera is great also although I haven't used it to its fullest capabilities yet.
Response from Samsung USBy R&R Team, January 28, 2026
Hi Shashie, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are so happy to hear that you are pleased with the usage of your device every day. We have provided a link to the Samsung Support Team if you would like assistance with the voice-to-text feature of your device, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The palm of your hand
on January 16, 2026
Posted by: Bat Guano SJC
from San Jose, California
Expertise:Expert
Verified Purchase:Yes
The features a great, but I get a lot more pop-up ads.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25+ with us. We are happy to hear how pleased you are with the enhanced features of your device. We have provided a link to an article to help you with the pop-up ads you mention experiencing. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung=Amazing
on January 14, 2026
Posted by: Samuel63976
The Samsung Galaxy S 25+ has all the battery life you need to get you through your day. The display is crisp and vibrant and the colors pop! The camera takes excellent photos and you can zoom way in to the action!! The performance and storage is a 10/10 Samsung checks all the boxes!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi Samuel63976, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We couldn't be happier to hear that you are enjoying the enhanced capabilities and features of your new device, and finding it appealing to look at during usage. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 13, 2026
Posted by: David
from Albany, GA
Expertise:Intermediate
Verified Purchase:Yes
This phone replace my very OLD S9+. Easy transition and swapping my “Stuff” over from old to new. Having to learn a few new things, but even at 69 I can learn a few new tricks.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hi David, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you found the transition and inital setup of your new device to be so easy. We have provided a link to the complete manual for your device to assist you with the exploration of your device. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Its great and certainly an upgrade
on January 13, 2026
Posted by: Polymur
Expertise:Expert
Verified Purchase:Yes
So far the phones great, i went from an s23+ and its not so bad but my only caviat keeping this from being a straight upgrade is how the AI features are not hard coded into the phone if they werent this would be a 5 star phone and i wish i could disable sensors but at least i can still control my camera and microphone just wish it was still one button still good phone though just not the best
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 13, 2026
Hi there Polymur, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25+ with us. We are happy to hear that you are overall pleased with the usage of your new device. We have provided a link to the complete manual to help you with all of the capabilities and ways you can customize your device to best align to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Same Samsung quality
on January 12, 2026
Posted by: Anonymous
from Beachwood, Ohio USA
Verified Purchase:Yes
Same Samsung quality as my trusty Galaxy S9. I am not a power user and rarely take photos or video. The AI extensions are nice.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 13, 2026
Hey James Szabo, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are enjoying the usage of your new device, and that the addition of Galaxy AI to be nice features. We have shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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