Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8 out of 5
4.8
(5,963 Reviews)
Open Ratings Snapshot
Rating breakdown 5,963 reviews
5 Stars
4,926
4 Stars
839
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product. 
(
170 out of 198
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
Photos
on February 7, 2026
Posted by: Marie
Verified Purchase:Yes
Great photos features processing speed ease of use memory
Response from Samsung USBy R&R Team, February 9, 2026
Hi there Marie, thank you for sharing your thoughts about your Samsung Galaxy S25+. We love hearing how much you are loving the camera and processing speed of your device. We have provided a link to the manual for your device to help you with additional features of your device like Galaxy AI. W have also shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome, life is better now.
on February 6, 2026
Posted by: Luvtoshop
from 1107, 1107 Vernon St
Expertise:Intermediate
the durability li Samsungs life changing productts is changing changing electronics. Remarkable service. Exceptional quality. happen fantastic it's stable it's amazing the of of camera in this high resolution super high quality stuff I mean I couldn't for anything better is change my life purchase only this once in a lifetime there you have it folks the camera amazing display is really the display is really awesome mean h say about the battery ow lasts forever all day long performance durabilitn
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Luvtoshop, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are ecstatic to hear how much you love your new device, and how much it has added to your life. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on January 31, 2026
Posted by: Anonymous
Verified Purchase:Yes
I love this phone. Great battery life, outstanding camera....more features than I can understand, but learning new stuff
Response from Samsung USBy R&R Team, February 2, 2026
Hey Leslie Fight, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We love hearing how much you love your new device, and that you are loving the extended battery life, camera quality, and enhanced features every day. We have provided a link to the complete manual for your device to help you discover all of the enhanced capabilities. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GREAT PHONE
on January 30, 2026
Posted by: jbeard24k
from Port Salerno, Florida
Expertise:Intermediate
Verified Purchase:Yes
Love this phone and the size, easy to learn and navigate.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 30, 2026
Hi there Jbeard24k, thank you for your feedback on your Samsung Galaxy S25+. We couldn't be happier to hear that you are loving your new device, and finding the size great, and the usage to be easy. We have provided a link to the Samsung Support Team for your convenience .These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Plus
on January 28, 2026
Posted by: Gerardo
Expertise:Intermediate
Verified Purchase:Yes
Always liked Samsung phones and there trade-in programe is awesome, recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi there Gerardo, thank you for sharing your thoughts about your Samsung Galaxy S25+. We are so happy to hear how much you are liking the usage of your new device. We have provided links to resources to help you fully explore the capabilities of your device, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great Features
on January 20, 2026
Posted by: Koicrzyizme
from Ormond Beach, FL
Expertise:Expert
It Doesn't seem to Work after it gets a little Hot! I Have Never Had This Problem Before! So I am a little upset about it!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 20, 2026
Hey Koicrzyizme, we appreciate your feedback on your Samsung Galaxy S25+. We are happy to hear that you are pleased with the enhanced capabilities and features of your new device. We have provided a link to an article to help you with the temperature you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Compatible with Samsung devices
on January 19, 2026
Posted by: Doug
from Florida
Expertise:Expert
Verified Purchase:Yes
Needed a new phone when my S21+ started acting up. It plays nice with my Galaxy watch, tablet and earbuds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 22, 2026
Hey Doug, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are so happy to hear how pleased you are with the integration of your new device in to your ecosystem of Samsung products. We have provided links to resources to help you discover all of the amazing features of your new device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on January 19, 2026
Posted by: Kayla
from Mississippi
Expertise:Intermediate
Verified Purchase:Yes
I love my new phone it's the best. I had a s10 plus forever but this one is so much better
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hey Kayla, thank you for your feedback on your Samsung Galaxy S25+. We are thrilled to hear how much you are enjoying your upgrade to your new device. We have provided links to the complete manual for your device, and to the Samsung Support Team to help you with all of the enhanced capabilities, and questions that may come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
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