Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8 out of 5
4.8
(5,963 Reviews)
Open Ratings Snapshot
Rating breakdown 5,963 reviews
5 Stars
4,926
4 Stars
839
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product. 
(
170 out of 198
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
4 out of 5
4
Almost perfect.
on February 24, 2026
Posted by: Dan P
Expertise:Intermediate
Verified Purchase:Yes
It's not what I like but what I don't like. The volume and on buttons are on the same side. And I never hit the one I want, because they're so close. If not for this I'd give a 5 star!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 25, 2026
Hey Dan P, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are overall pleased with the features and usage of your device. We know it can take time to adjust to differences in the design and layout of your device, and that it can be frustrating as you adjust to these differences. Please, reach out to us again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25+
on February 22, 2026
Posted by: Zeke
from Minneapolis, MN
Expertise:Expert
Verified Purchase:Yes
Great upgrade to the S22+! Battery life is the biggest win on this phone for me. While it is faster all around, the battery improvements are very noticeable.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hi there Zeke, thank you for your feedback on your Samsung Galaxy S25+. We are thrilled to hear that you are so pleased with upgraded features and capabilities of your new device from your previous device. We have shared a link to the complete manual to help you fully discover the enhanced capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you have any questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Beautiful Coral Color
on February 19, 2026
Posted by: Sharmy
Verified Purchase:Yes
Nice phone. Great photos. Having a bit of an issue with the touch screen. Other than that, I really like this phone and all of it's features.
Response from Samsung USBy R&R Team, February 19, 2026
Hi there Sharmy, we appreciate your feedback on your Samsung Galaxy S25+. We are pleased to hear that you are enjoying the camera quality, and available features on your new device. We have provided a link to an article to help you with the display responsiveness you mention experiencing. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience this matter, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone is great
on February 19, 2026
Posted by: Mikejg5
from Boston, MA
Expertise:Intermediate
Verified Purchase:Yes
So far so good the phone seems fast comfortable however the charging rate seems to be slow.
I would recommend this to a friend!
Design
5 out of 5
5
Response from Samsung USBy R&R Team, February 19, 2026
Hi there Mikejg5, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are pleased with the inital usage of your device and that this device feels comfortable in your hand for prolonged usage. We have provided a link to an article to help you with the charging speed of your device. We have also shared a link to the Samsung Support Team to assist you if this experience continues with your device, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Cutest phone ever
on February 14, 2026
Posted by: D K BRUNER
from WISCONSIN
Expertise:Intermediate
Verified Purchase:Yes
I love my Galaxy S25. Great to navigate, more upgrades than I can handle, fast charging. Plenty of colors to select from.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 17, 2026
Hey D K BRUNER, we appreciate your feedback on your Samsung Galaxy S25+. We are so happy to hear that you are enjoying the usage of your device, and finding the appearance to be pleasing. We have provided links to resources to help you discover the full capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Device!
on February 12, 2026
Posted by: Anonymous
from St. Petersburg, FL
Expertise:Intermediate
Verified Purchase:Yes
Great device. Ultra-fast processor, bright, clear display, sharp color, plenty of memory, strong battery.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 19, 2026
Hi Harry R, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are thrilled to hear how much you are enjoying your new device, and finding it fast, beautiful, and lasting throughout the day. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not Pleased
on February 12, 2026
Posted by: Not Pleased
Verified Purchase:Yes
I am not as happy with this, as it did not keep all the contacts I transferred over from my old phone.
Features
1 out of 5
1
Response from Samsung USBy R&R Team, February 13, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We know how frustrating it can be when you have a new device, but do not have all of your important data. We have provided a link to the Samsung Support Team for your convenience. They can assist in seeing what options may be available to resolve this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New Samsung S25+ Phone
on February 9, 2026
Posted by: None of the Above
Verified Purchase:Yes
So easy to move from my S21 to this phone. Link to Watch8 is much better. Display colors "pop". Easier to use, even with more capabilities.
Response from Samsung USBy R&R Team, February 10, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are so happy to hear how easy your upgrade to this new device has been, and how well it pairs with other devices in y our ecosystem. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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