Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8 out of 5
4.8
(5,815 Reviews)
Open Ratings Snapshot
Rating breakdown 5,815 reviews
5 Stars
4,819
4 Stars
821
3 Stars
115
2 Stars
32
1 Star
28
85%of customers recommend this product. 
(
93 out of 109
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
Love it
on January 19, 2026
Posted by: Kayla
from Mississippi
Expertise:Intermediate
Verified Purchase:Yes
I love my new phone it's the best. I had a s10 plus forever but this one is so much better
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hey Kayla, thank you for your feedback on your Samsung Galaxy S25+. We are thrilled to hear how much you are enjoying your upgrade to your new device. We have provided links to the complete manual for your device, and to the Samsung Support Team to help you with all of the enhanced capabilities, and questions that may come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on January 16, 2026
Posted by: Shashie
from Boston ma
Expertise:Intermediate
Verified Purchase:Yes
Great Phone I love it. I do find the voice text to be a little difficult, but am learning to use the correct speech pattern to allow for punctuation. The buttons are very sensitive which I appreciate it makes texting easier. Overall its a great Phone and well worth the price. The camera is great also although I haven't used it to its fullest capabilities yet.
Response from Samsung USBy R&R Team, January 28, 2026
Hi Shashie, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are so happy to hear that you are pleased with the usage of your device every day. We have provided a link to the Samsung Support Team if you would like assistance with the voice-to-text feature of your device, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The palm of your hand
on January 16, 2026
Posted by: Bat Guano SJC
from San Jose, California
Expertise:Expert
Verified Purchase:Yes
The features a great, but I get a lot more pop-up ads.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25+ with us. We are happy to hear how pleased you are with the enhanced features of your device. We have provided a link to an article to help you with the pop-up ads you mention experiencing. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung=Amazing
on January 14, 2026
Posted by: Samuel63976
The Samsung Galaxy S 25+ has all the battery life you need to get you through your day. The display is crisp and vibrant and the colors pop! The camera takes excellent photos and you can zoom way in to the action!! The performance and storage is a 10/10 Samsung checks all the boxes!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi Samuel63976, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We couldn't be happier to hear that you are enjoying the enhanced capabilities and features of your new device, and finding it appealing to look at during usage. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Same Samsung quality
on January 12, 2026
Posted by: Anonymous
from Beachwood, Ohio USA
Verified Purchase:Yes
Same Samsung quality as my trusty Galaxy S9. I am not a power user and rarely take photos or video. The AI extensions are nice.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 13, 2026
Hey James Szabo, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are enjoying the usage of your new device, and that the addition of Galaxy AI to be nice features. We have shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Trade in.
on January 12, 2026
Posted by: Anonymous
from Dixon, Illinois
Verified Purchase:Yes
I found this experience very satisfying. No problems whatsoever. Thanks.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey Dale Otto, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are thrilled to hear that you are so pleased with the purchase and inital usage of your device. We have provided links to resources to help you fully explore the capabilities of your new device, align the settings to your usage, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone !!!
on January 12, 2026
Posted by: Grajkovich 67
Verified Purchase:Yes
I recently upgraded from the Galaxy S23+ to the the Galaxy S25 + . The new phone has been great, I l ike that it has more memory and plenty of storage. I like trading in my old ohone plus getting a good trade on it as well.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 13, 2026
Hey Grajkovich 67, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are so happy to hear that you are so pleased with the enhanced features, and large storage capacity on your device. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Na
on January 8, 2026
Posted by: Shay
from Alabama
Expertise:Expert
Verified Purchase:Yes
Perfect size. I did expect distant pictures to be better, video helps with that
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 8, 2026
Hi Shay, thank you for your feedback on your Samsung Galaxy S25+. We are so happy to hear how pleased you are with the size and feel of your device. We have provided a link to an article to help you with the camera features and settings for the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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