Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(6,783 Reviews)
Rating breakdown 6,783 reviews
5 Stars
5,598
4 Stars
963
3 Stars
140
2 Stars
40
1 Star
42
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
3
You get a color choice
on April 27, 2026
Posted by: Mommabear07
[This review was collected as part of a promotion.] The upgrade really wasn't that good. The camera on this model is terrible. I kinda wish I would've stayed with my s21 ultra 5g it was way better than this. The only upside is the ai use of it and choice of color you want. Otherwise, this phone model is terrible.
Value
3
Response from Samsung USBy R&R Team, April 28, 2026
Hi Mommabear07, thank you for your feedback on your Samsung Galaxy S25+. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
25 plus p h ones
on April 27, 2026
Posted by: Aceracevil
[This review was collected as part of a promotion.] Not sure what to say! Not a great phone I love the notes better.
Value
3
Response from Samsung USBy R&R Team, April 28, 2026
Hey Aceracevil, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We know our customers have different wants and needs from their chosen device, and we do our best to provide a range of device options to help you select the one that best aligns to your usage. We have provided a link to the Samsung Support Team to assist you with any questions, or if you experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on April 27, 2026
Posted by: Pixietater
[This review was collected as part of a promotion.] I love Samsung phones, I've been using them exclusively for years. The Galaxy Ai is a great tool when doing research as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has all the functions you would like to use!
on April 27, 2026
Posted by: StevWyckf
[This review was collected as part of a promotion.] Includes AI as a helpful add on. You all need to have it available
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25+
on April 27, 2026
Posted by: JeffC1977
[This review was collected as part of a promotion.] I really love this Galaxy S25, especially coming from the Samsung A series phones. I have used Galaxy AI extensively in helping me do family research. It has been especially helpful with locating records pertaining to my grandfathers WW2 service.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
LOVE MY PHONE
on April 27, 2026
Posted by: NadaBear
[This review was collected as part of a promotion.] My Galaxy works fine. Love Samsung phone. This is top tier
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
fast with a great camera
on April 27, 2026
Posted by: ethikzunknown
[This review was collected as part of a promotion.] Galaxy ai built in and the camera is amazing so many modes and records 8k it's fantastic. No extra features that don't do things this phones full of all the great thing you expect from samsung it's phones and it's ai..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love all Samsung phones
on April 27, 2026
Posted by: Bugaboo
[This review was collected as part of a promotion.] AI is getting ridiculous. Updates on the phones is ridiculous. I can't use my phone without deleting memory. I want the extra storage space back, the option for memory card. I only purchase Samsung as they are the best phones in my opinion. But plz listen to your customers bring back the memory and stop with the constant updates or at least learn to write over or delete old updates, as to not take up space. My phone as of now is just a regular phone, as I can't do anything other than phone calls, text, and read, I cannot interact with my games, or apps, as the memory is not enough and things need to be updated to use, like I said, ridiculous. Fix it and stop worrying about AI , your customers are more important.
Value
4
Written by a customer while visiting Samsung US