Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,958 Reviews)
Rating breakdown 5,958 reviews
5 Stars
4,922
4 Stars
838
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5
S25 Samsung galaxy phone
on April 13, 2026
Posted by: Mikey87
[This review was collected as part of a promotion.] Awesome phone easy to use good speed great phone has super fast charging
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone.
on April 13, 2026
Posted by: KayK718
[This review was collected as part of a promotion.] Love this phone. I always had galaxy phones, the only issues I have is with the camera is not as good as it used to be in the previous phones. But the AI feature is great, so I highly recommend getting this phone!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like the camera and the battery at times
on April 13, 2026
Posted by: Brownonereviews
[This review was collected as part of a promotion.] I like the camera and the battery at times. My favorite part of Samsung is definitely the watch I had couple years ago. It never gave me problems with my phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on April 13, 2026
Posted by: lonewolf
[This review was collected as part of a promotion.] Enjoy using this phone. Battery life is outstanding. Camera has been vastly improved, pictures have such great clarity. Using the Galaxy AI has been interesting and useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flawless Phone
on April 13, 2026
Posted by: Flawless
[This review was collected as part of a promotion.] Phone is so user friendly. Phone is a great size. Not too big. Not too small. Has great picture taking ability. There are so many settings to customize it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for my needs
on April 13, 2026
Posted by: Cajunal
[This review was collected as part of a promotion.] Galaxy AI. This review is to enter a sweepstakes, however I am quite tickled with my Samsung 25 plus. At this price point the speed is fantastic and the controls are very intuitive. I love this little phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sometimes laggy
on April 13, 2026
Posted by: RaisingCainesEnjoyer
[This review was collected as part of a promotion.] The phone is great 80% of the time, but there is often noticeable lag. Especially when taking any kind of video, there is heavy lag after filming anything in any quality longer than about 30 seconds. This happens on every app that uses the camera, including the camera app itself. Outside of that, games lag sometimes and require me to clear cache. The play store also lags when loading my installed apps. Lag is present everywhere but only often enough to be noted in the camera. Galaxy AI is cool, but more of a gimmick; Gemini is the best AI to use on this device because of the integration with other features and apps.
Value
3
Response from Samsung USBy R&R Team, April 14, 2026
Hello RaisingCainesEnjoyer, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are pleased to hear that you are overall happy with the usage and capabilities of your device. We have provided links to a few articles to help you adjust the refresh rate of your device and troubleshoot any freezing or lag you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you further any time you experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fast,organized,and modern
on April 13, 2026
Posted by: Tommy34x
[This review was collected as part of a promotion.] My samsung galaxy phone has been very reliable and fast. When I need to look up something the modern Ai Gemini/google is amazing its quick gives me multiple out comes of the search and even gives me links. The phone its self looks great and the hardware doesn't crash or slow down. I love how the camera quality is and the editing capabilities i have with my pictures. As well as the updates that improve security software and speed. My favorite thing id like to mention is the find my stuff ANY samsung brand tech I have my phone will track and tell me exactly where it is I have lost my buds and watch so many times and man my phone has saved me so many times. 1 thing id like to add to improve the product is add the feature the samsung s26 has with the privacy screen if it possible please add.
Value
5
Written by a customer while visiting Samsung US