Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(6,783 Reviews)
Rating breakdown 6,783 reviews
5 Stars
5,598
4 Stars
963
3 Stars
140
2 Stars
40
1 Star
42
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
2
My brand new one glitch
on June 22, 2026
Posted by: NTYRS69
[This review was collected as part of a promotion.] So my brand new S25 plus maybe 2 months old, I started glitching, took it in, they did all kinds of tests confirmed it. Because it was still under that warranty time. They said they were sending me a brand new one. Set me a refurbished one with the same issues.
Value
2
Response from Samsung USBy R&R Team, June 23, 2026
Hi there NYTRS69, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We understand how important the seamless usage of your device is to you every day for a range of tasks, and we would love to help you resolve this experience. We have provided links to a few articles to help you troubleshoot this experience at your convenience. We have also shared links to the Samsung Support Team and your warranty information to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great on battery
on June 22, 2026
Posted by: Jfive1182
[This review was collected as part of a promotion.] S25 plus is an awesome device great for entertainment great price & the A.I features are very useful and i would definitely recommend it to a friend!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone and the picture quality is great
on June 20, 2026
Posted by: Hatchers
[This review was collected as part of a promotion.] Having this phone and Galaxy AI built into it makes this the best phone ever! I use it for work, gaming and watch TV and the quality is outstanding!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone Review
on June 19, 2026
Posted by: Whispernow
[This review was collected as part of a promotion.] Great phone & easy to use. Long lasting battery. AI is fun to use with the easy app. Ai is fun to use with photos. I don't have one complaint about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone but it has a flaw.
on June 18, 2026
Posted by: DonGallagher117NV
[This review was collected as part of a promotion.] My phone absolutely loves to hang up on callers just as fast as my phone is answered. I answer usually within 5 seconds because I usually have it in my hand while I post to different platforms. Yet I answer and I hear the tones as it very quickly hangs up. I have to spend more time calling companies back and say Im returning a call because my phone hung up on you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This products has limitless options!
on June 18, 2026
Posted by: ShearBear
[This review was collected as part of a promotion.] Battery is extremely hot and always overheating, and is cooking my face while on calls.
Galaxy AI Is pretty handy and helpful though I must say!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on June 18, 2026
Posted by: Colombianredneck
[This review was collected as part of a promotion.] Samsung galaxy is hands down the best phone period
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Better memory, same quality
on June 18, 2026
Posted by: JusticeNo2H8
[This review was collected as part of a promotion.] Better cameras and memory. Same reliability. I dont use the Galaxy AI. Battery could improve. Works well with Bluetooth pairings. Glad I got it and for a great price.
Value
4
Written by a customer while visiting Samsung US