Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,956 Reviews)
Rating breakdown 5,956 reviews
5 Stars
4,920
4 Stars
838
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
4
Great phone
on May 11, 2026
Posted by: HOFPAYNE
[This review was collected as part of a promotion.] This is a great phone I would definitely give this a five-star but the only thing better than this phone is the ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I've always been a huge fan of Samsung products
on May 11, 2026
Posted by: LeenyJC
[This review was collected as part of a promotion.] I use my phone WAY more than I should. This I do know. But, I've found really interesting pages to follow on social media. My phone takes beautiful pictures and the clarity is amazing. I will always be an Android girl!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is def a so far so good experience!
on May 11, 2026
Posted by: JLCOAT
[This review was collected as part of a promotion.] My new S25+ is used mostly for social media, online shopping and learning Galaxy AI. I love it and would most definitely recommend!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Overheats and is a laggy operating system
on May 9, 2026
Posted by: K1ng22
[This review was collected as part of a promotion.] The phone doesn't connect to 5g when I need it too its complicated to use for calling and gives me hard time on repairs
Value
2
Response from Samsung USBy R&R Team, May 11, 2026
Hi K1ng22, thank you for your feedback on your Samsung Galaxy S25+. We completely understand how important your phone is to you every day for a range of daily tasks, and we would love to help you troubleshoot any frustrations you are experiencing. We have provided links to articles to help you with the speed, temperature, and connection of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you through chat if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Momo
from New York. NY
Expertise:Expert
Verified Purchase:Yes
I like my Samsung galaxy s25 plus.
Very easy to use.
I'm enjoying it
Very easy to use.
I'm enjoying it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best purchase I've ever made.
on May 7, 2026
Posted by: Jvginfinity
[This review was collected as part of a promotion.] I purchased this as my first daily carry phone, and boy does it exceed my expectations. There's not a single thing I can't do on this, due to the incredible customizability and sheer number of apps available on one ui and android. Whether it's gaming, community, art, productivity, or anything else you could dream of, this phone truly has it all. I've been having fun messing around with the galaxy AI features in the photo editor, adding in animals and plants to my pictures wherever I want. Overall, the features on this never seem to disappoint. I can't express enough how if you need something, there's an app for it, which I find truly amazing when compared to other devices.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Samsung Phone !!
on May 6, 2026
Posted by: KimLovesPhones
[This review was collected as part of a promotion.] the Galaxy AI is actually really useful my day today life like I just talked to it it just like does its job it makes my life easier I really like it and like the phone is actually really good has amazing camera I can record anything take any photo and I'll be like fine and happy with it and also it just has like a lot of ram too has a lot of RAM and storage for just for like the base model not any the upgrades or anything and like it's just a really great phone for the price point it's like really just worth your time and effort and like you have a lot of just like creativity like this phone like you can do a whatever you want with it and it's been a huge upgrade from other competitors and it's just like this one just amazes me to be honest like I really love Samsung I really love their ergonomics and economics and just like I love how everything in their ecosystem just ties together and like ties together way better than other ecosystems and I really appreciate that from Samsung I hope that if you get this phone that you would really like it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid Flagship Phone
on May 5, 2026
Posted by: Gregory
[This review was collected as part of a promotion.] The Samsung Galaxy S25+ is, overall, a solid "premium" flagship mobile phone that is best used for every day casual personal use [phone calls, watching videos, streaming (shows, movies and music), taking quality pictures), checking email and social media platforms (apps & mobile websites via mobile web browsers), etc].
However, it is NOT good for gaming sessions, especially graphics intensive titles. The phone quickly overheats attempting to play a game that has graphics as "realistic" as possible (Unreal Engine for instance) coupled with intensive gameplay and mechanics (like ARPGs). I have had my S25+ have to force close such games & any other related software and resources that were causing the phone to overheat, on occasion having to restart the phone or shut down the phone completely until it had cooled down enough to try booting the phone up again.
The S25 series also has a severe battery drain issue, especially after updating the system OS from One UI 7.0 to 8.0. Currently still awaiting the stable release of One UI 8.5, hopefully it will address why these phones have such poor battery performance. Yes, this is even after changing several settings to reduce battery consumption.
I understand that these days it is common practice for companies not to make devices last so it forces you to upgrade your phone more often (gotta keep that bottom line up to snuff).
But if these tech companies want to keep customers & have them remain loyal to them, make products that last!
Value
4
Written by a customer while visiting Samsung US