Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Pink
Average customer rating
4.7
(5,210 Reviews)
Rating breakdown 5,210 reviews
5 Stars
4,071
4 Stars
864
3 Stars
178
2 Stars
45
1 Star
52
93%of customers recommend this product.
(
1,018 out of
1,098)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Pink
Posted by: D3rd
from Las Vegas Nevada
Expertise:Expert
Verified Purchase:Yes
Still has a crease on the middle. Overprice phone. Not worth it.
No, I would not recommend this to a friend.
Features
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, D3rd! We understand how important it is for our customers to have a seamless experience. The crease you mentioned is a characteristic of the foldable design and is a result of the advanced technology that allows the device to unfold into a larger screen. We’ve worked diligently to enhance durability, and many users appreciate the flexibility that the foldable screen provides for multitasking. The Galaxy Fold6 & Flip6 are designed to handle over 200,000 folding and unfolding cycles on average. Therefore, the device should last more than 5 years if opened and closed 100 times a day. We truly value your feedback and hope that you continue to explore the innovative features of the Galaxy Z Fold6, including its stunning display and the ability to run multiple apps at once for a truly immersive experience. If you have any other concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Dead pixels after just a few weeks of opening a br
on January 12, 2025
Posted by: Sabrina
from Beverly a Hills, CA
Expertise:Intermediate
Verified Purchase:Yes
The phone is great, however less than 3 weeks after the phone arriving, there is a black dot in the middle left side of the screen that is growing. I'm going to have to send the phone back. I'm pretty angry about it too. This phone should not do that. It's way too expensive and apparently it's not a unique problem to my phone.
No, I would not recommend this to a friend.
Performance
4
Design
4
Value
1
Response from Samsung USBy R&R Team, January 13, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Sabrina. It's fantastic to see that you enjoy the phone! However, we’d like to address your experience with the screen. The Galaxy Z Fold6 features multiple upgrades over its predecessors, including an improved hinge design for enhanced durability and a stunning, brighter display that elevates your viewing experience. We also want to share some valuable information regarding our Samsung Z Assurance program. If you purchased your device from authorized distributors before July 31, 2024, you can access a one-time discounted repair for the interior folding screen, provided you register your device with a Samsung account. This offer is exclusive to the original purchaser and only applies to the interior screen. You can initiate this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. We recommend reaching out to us at Samsung Support so that we can look into what can be done to get this resolved. Your experience with the Galaxy Z Fold6 is important to us! We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
A swing and bounced off of the outfield wall.
on February 18, 2025
Posted by: Dracco77
[This review was collected as part of a promotion.] Z Fold 6 could have been one of the best refined devices in Samsung lineup. Understanding why people want it slimmer. Too many compromises happened to this device. For one being camera and being less thought of when it comes to software. Honestly, at the least, the Fold series should have the same as the ultra's. The bigger screen is nice to have, but if that means having diminished features. Makes foldables in general a hard pill to swallow. Keeping my fingers crossed for the z Fold 7.
Value
3
Response from Samsung USBy R&R Team, February 18, 2025
Thank you for sharing your honest thoughts on the Galaxy Z Fold6, Dracco! We truly appreciate your feedback and the opportunity to address your concerns. We understand that you feel the camera performance isn't quite up to par with the Ultra series. While we respect your opinion, we want to highlight some of the enhancements that the Galaxy Z Fold6 brings to the table. Our camera system has been designed to deliver stunning photos and videos, utilizing advanced technology that brings your moments to life. Innovation doesn't stop there! The Galaxy Z Fold6 is powered by an advanced processor that enhances overall performance, including camera functionality. This means you can expect more efficient processing, resulting in clearer images and faster captures to elevate your photography experience. It’s also worth mentioning the remarkable battery performance. With the 4400mAh battery, the Z Fold6 benefits from our latest efficiency improvements. You can enjoy up to 77 hours of music or watch up to 23 hours of video on a single charge. This efficiency allows you to focus more on capturing those beautiful moments without the worry of your battery running low. We’re committed to ensuring that our products exceed expectations, and your input is invaluable in helping us achieve that. If you're open to it, we’d love for you to continue exploring the camera features of the Galaxy Z Fold6 in the link attached. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. We hope to hear more of your impressions in the future! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/
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https://www.samsung.com/us/support/answer/ANS10003468/
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Written by a customer while visiting Samsung US
Customer Rating
3
Inner screen already has a green line across
on February 20, 2025
Posted by: Samsungbigfan
[This review was collected as part of a promotion.] This is the second model I purchased on the Zfold, and this device is already showing an issue with the inner screen. After a few months of using it, it is showing a green line across. It is just a defective and recurrent issue. I am very disappointed.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Thanks for taking the time to share your honest feedback on the Galaxy Z Fold6. We're excited to see that you are a big fan of Samsung, and we appreciate your loyalty. The Z Fold6 is our thinnest model yet, featuring a 1.5 times brighter screen and enhanced durability, including improved dust resistance. We regret to hear that you’re experiencing a green line on your foldable screen. To assist you, Samsung offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify for this offer, you need to register your device with a Samsung account. Please note that this offer is limited to the original purchaser and does not extend to second-hand devices. The promotion specifically covers the interior folding screen and excludes other repairs, such as the front screen or back glass. You can access this service by visiting Samsung’s support page, selecting ‘Start a Repair,’ and following the instructions for either walk-in or mail-in service. Please be aware that any additional damages will be evaluated separately, and if deemed out of warranty, further costs may apply. For further assistance, please reach out to us at Samsung Support so we can help with this matter. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
I love ❤️ the phone but want a Tri fold can't wait
on February 23, 2025
Posted by: Christopher101
[This review was collected as part of a promotion.] The phone is amazing. I don't know how they fit all of the memory, processor, and video graphics into one phone with a pretty decent-sized battery. It works very well and is amazing; I love talking on it, texting, and multitasking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had!!!
on February 23, 2025
Posted by: Jd6798
[This review was collected as part of a promotion.] Was skeptical of getting a folding phone but this is amazing, I used to use a phone and tablet all the time but the hassle of keep them both charged made me stop, this is the best of both worlds I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Talk of the shop
on February 23, 2025
Posted by: Cyrus132
[This review was collected as part of a promotion.] I always get asked what phone is that. My fold 6 is always catching someone's eye. I usually go into salesmen mode afterwards. Showing the seamless actions across apps. Showing the transition from folded to open. The awesome camera and other apps. Overall those moments reinforce my love of this phome
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device with amazing features
on February 26, 2025
Posted by: Jeremy
[This review was collected as part of a promotion.] I upgraded from a galaxy s20 ultra and after a screen size adjustment period, I absolutely love this device. The seamless actions across apps has been a tremendous help as I use it for work. Highly recommended!
Value
5
Written by a customer while visiting Samsung US