Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Pink
Average customer rating
4.7 out of 5
4.7
(5,210 Reviews)
Open Ratings Snapshot
Rating breakdown 5,210 reviews
5 Stars
4,071
4 Stars
864
3 Stars
178
2 Stars
45
1 Star
52
93%of customers recommend this product. 
(
1,018 out of 1,098
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Pink
Customer Rating
5 out of 5
5
I love my headphones they are amazing
on August 19, 2025
Posted by: Lovemybuds
[This review was collected as part of a promotion.] I can block anyone and everyone out the moment I put my buds in. The sound on them are impeccable. I wouldn't trade them for anything else
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My best device
on July 16, 2025
Posted by: SamsungForever
[This review was collected as part of a promotion.] Galaxy AI is perfect because I been a samsung user in like forever
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 17, 2025
Thanks for sharing your thoughts on the Galaxy Z Fold6. We appreciate hearing from you as we continue to make changes and improvements. We're glad to see that you are excited about the Galaxy AI features as well and have been a loyal customer to this point! We hope you continue to enjoy your experience with the Z Fold6. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Signal strength is abysmal
on February 5, 2025
Posted by: Lance G
Expertise:Expert
Verified Purchase:Yes
I went from a galexy fold 4 to this galexy fold 6. I have never had a worse phone for signal. I was used to almost having no signal issues to almost never having signal in all my normal places. Any time I lose signal, It takes 5-10 mins to gain signal after moving into an are the new phone has no signal issues. I almost sent back the new phone to keep the old one but was worried about trade in value if I waited another generation.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your feedback on the Galaxy Z Fold6, Lance. We understand how important reliable signal performance is, and we want to ensure you have the best possible experience. To enhance your connectivity, we recommend checking a few settings. First, ensure your network settings are optimized by going to Settings > Connections > Mobile networks and toggling Airplane mode on and then off to refresh your connection. Also, keeping your device updated can significantly enhance performance as well. Be sure to check for the latest software update by navigating to Settings > Software update > Download and install. If challenges continue, resetting your network settings may help; this can be done in Settings > General management > Reset > Reset network settings, though please note this will erase all saved Wi-Fi networks and Bluetooth connections. We also appreciate your concern regarding trade-in value. The Galaxy Z Fold series is built to stand the test of time, and many users find incredible value in upgrading within the same series as technology advances. If you have any more questions or need assistance, pelase be sure to reach out to us at Samsung Supportp. We're here to help you get the most out of your Galaxy devices. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible screen
on February 25, 2025
Posted by: Gilllzare
[This review was collected as part of a promotion.] 3rd day i bought without any force or damage to itNetherlands main big screen stop working .
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 5, 2025
Thank you for your honest feedback on the Galaxy Z Fold6, Gilllzare! We genuinely appreciate your insights, and we’re here to help you address your concerns and provide the best assistance we can. To better assist you, we would need to gather some additional information about your experience. This will allow us to understand your situation more thoroughly and offer tailored support. We also want to let you know about Samsung's Z Assurance program. If your device was purchased in the U.S. from an authorized distributor before July 31, 2024, you can benefit from a one-time discounted repair for the interior folding screen. To qualify, make sure you’ve registered your device with your Samsung account. Just a heads-up, this offer applies only to the original purchaser and does not extend to second-hand devices. Additionally, the Z Assurance specifically covers the interior folding screen and excludes other repairs such as the front screen or back glass. If you want to take advantage of this service, you can visit Samsung’s support page, select ‘Start a Repair,’ and follow the instructions for either walk-in or mail-in service. Please keep in mind that any additional damages will be assessed separately, and if the device is deemed out of warranty, additional costs may apply. We’re here to help you through the process, so please feel free to reach out to us at Samsung Support and provide more details about your experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I love samsung. But this phone is a NO for me.
on March 16, 2025
Posted by: Christopher
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
Do not get this phone. The inside screen breaks very easily and then when you go to get it repaired the places dont want to do the repair.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your feedback about the Galaxy Z Fold6, Christopher. We understand how important durability is when choosing a device, and we appreciate you taking the time to share your experience. The Galaxy Z Fold6 is designed with enhanced durability features, including a stronger hinge and improved materials. To address concerns about repairs, Samsung offers a one-time discounted repair for the interior folding screen through the Galaxy Z Assurance program. This program allows eligible customers to have their screen repaired at a reduced cost within two years of purchase. You can initiate a repair request through Samsung’s official support page or locate an authorized service center for assistance. If you need any assistance with this process, please don't hesitate to reach out to us here at Samsung Support, and we'll be more than happy to walk you through the steps to get this resolved. -Kelvin
https://www.samsung.com/us/support/service/ (request service)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is awesome!
on June 3, 2025
Posted by: GalaxyLove
[This review was collected as part of a promotion.] This is my 3rd galaxy z fold. I absolutely love this phone. I've used this phone for business. My children have used it for school projects. Watching movies is great too! I haven't used "Galaxy AI" yet but plan to soon.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 4, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold! We're elated to see how much you love the device. The versatility of the Z Fold6 truly makes it an exceptional tool for both business and personal use. Its foldable design combines a phone, tablet, and even PC capabilities into one powerful device. We're excited for you to explore Galaxy AI! Galaxy AI is designed to enhance your everyday tasks. With features like Samsung DeX and Microsoft Office integration, you can easily boost your productivity and streamline your business workflows. It truly ensures that you have everything you need at your fingertips. We hope you continue to have a great experience with your Z Fold6. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Lot of improvement needed
on March 11, 2025
Posted by: Sri v
from Nc
Expertise:Expert
Verified Purchase:Yes
Very narrow front display, no s pen support on the front display, no s pen in the box, no top of the line cameras, deep crease on the inner display, sub par speaker output
No, I would not recommend this to a friend.
Features
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 13, 2025
Thank you for sharing your feedback on the Galaxy Z Fold6. We noted your concerns and appreciate your detailed insights. The Galaxy Z Fold6 offers a unique foldable experience, and while the front display is narrow, it allows for a more compact and portable design. We also value your suggestions regarding S Pen support on the front display and the inclusion of an S Pen, as we are always looking for ways to enhance our customers' experience. Regarding the camera and speaker quality, the Galaxy Z Fold6 is equipped with innovative features and technology to deliver a premium experience. Be sure to check out the link attached to learn about all the great camera features your device has to offer. The inner display's crease is a result of the foldable technology, and we are always committed to refining this aspect in future iterations. We value your feedback and are dedicated to providing the best possible experience for our users. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/ (Camera features)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth the upgrade
on March 11, 2025
Posted by: Ilovephones
from Ny, ny
Expertise:Intermediate
Verified Purchase:Yes
Not much difference from the fold 6, the user interface looks slightly different but the camera quality and batter is the same.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 12, 2025
Thank you for sharing your honest feedback on the Galaxy Z Fold6! We appreciate your insights and want to highlight some of the key improvements in this model. The Galaxy Z Fold6 is designed to offer enhanced durability and a brighter screen, making it more functional in various lighting conditions. With its ProVisual Engine, the camera delivers stunning clarity and vibrancy, even when zoomed in. Additionally, the device is equipped with the Snapdragon® 8 Gen 3 Mobile Platform, providing faster and smoother performance compared to previous models. We value your feedback and are constantly working to improve our products. If you have any further questions or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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