Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Pink
Average customer rating
4.7
(5,210 Reviews)
Rating breakdown 5,210 reviews
5 Stars
4,071
4 Stars
864
3 Stars
178
2 Stars
45
1 Star
52
93%of customers recommend this product.
(
1,018 out of
1,098)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Pink
Posted by: Ted Gee
from Brooklyn N.Y.
Expertise:Intermediate
Verified Purchase:Yes
Love my S23. But i think I'm really loving my fold.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Never going back to conventional phones
on June 24, 2025
Posted by: Nate2u
[This review was collected as part of a promotion.] Love my fold6, just like I lived my fold4, and 5
Looking forward to fold 7
Still exploring galaxy ai
Looking forward to fold 7
Still exploring galaxy ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not if, when will inner screen break
on July 8, 2025
Posted by: Potatobear
[This review was collected as part of a promotion.] Do not buy this trash. The inner screen will stop working for no reason. They know it is an issue and will find any reason to not repair the phone.
Value
1
Response from Samsung USBy R&R Team, July 10, 2025
We appreciate you taking the time to share your feedback on the Galaxy Z Fold6. We want you to be able to have a great experience with your Z Fold6. It looks like you may have had some challenges regarding the inner screen. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. We would like to gather some additional information regarding what you are experiencing. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
The phone is 2 in 1 power house with awesome AI
on August 5, 2025
Posted by: Dragonlight
[This review was collected as part of a promotion.] The AI on Z fold 6 is so good and better than iPhones. The object eraser remove objects and fill the missing pieces like "hand, faces and stuffs. The Gemini is also another win. Samsung note app also is integrated with AI and it can do so many things that can almost replace your PC. The only downside I find is cover screen is smaller for me. Overall it is a great device for me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not responding
on July 29, 2024
Posted by: Excellent D
from Boston MA
Expertise:Expert
I'm a samsung fan but this problem should be solve ASAP errors with backing up phone Knoc metrics didn't respond
Yahoo email is crashing few others app is not responding
Yahoo email is crashing few others app is not responding
Response from Samsung USBy Social Commerce, July 29, 2024
Greetings Excellent,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US
Posted by: Steph
Verified Purchase:Yes
phone was easy to set up and transfer to, used a couple days, then the unfolded screen stopped working with white lines in the fold area, online samsung chat was no help, told me to reorder so I called support, tool several days for replacement phone, had to do it all over again, been with samsung for years, might rethink it
Response from Samsung USBy Social Commerce, November 25, 2024
Hello Steph,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen, taking an unexpected dip in the neighbor's pool with your phone in hand, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. If you would like to share any other feedback with us regarding your device or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen, taking an unexpected dip in the neighbor's pool with your phone in hand, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. If you would like to share any other feedback with us regarding your device or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US
Posted by: Waqqas
from California
Expertise:Expert
Verified Purchase:Yes
I upgrade from fold 3 to fold 6 because getting good trade in for my fold 3 but I wish I couldn't done this because there is maybe a slight difference between the speed of operating system or maybe better camera. There is non surprise changing phone after almost 3 years.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, December 15, 2024
Hi Waqqas! We appreciate you for sharing your thoughts on the Galaxy Z Fold6. The Galaxy Z Fold6 differs from the Galaxy Z Fold5 in several ways. Weighing in at 239 grams, the Z Fold6 is lighter and slimmer, making it more portable. Additionally, it features an upgraded processor that significantly enhances performance across the board, with a 17% increase in CPU performance, a 20% boost in GPU performance, and a remarkable 42% improvement in NPU performance compared to the Galaxy Z Fold5. If your Samsung phone is experiencing a slow operating system, it could be due to several factors including too many background apps running, outdated software, insufficient storage space, poor battery health, or a large number of heavy apps installed. If your device is slowing down, check out the link attached for options that should help optimize your device. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
1
The Poorest phone with a Double Ugly Front Camera
on December 30, 2024
Posted by: SSSS
from Virginia Beach, VA
Expertise:Expert
Verified Purchase:Yes
Both the Front camera is snowy and blurry. Never buy this expensive phone. Samsung support also not helping even though Samsung service center is identifying as hardware issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 31, 2024
Thanks for taking the time to share your candid feedback with us! We noticed your review is about the Galaxy Z Fold6. The Galaxy Z Fold6 features an impressive camera system, including a 10MP front (or cover) camera. The main screen is equipped with a hidden 4MP under-display camera. On the rear, you'll find a powerful triple-camera setup: a 50MP wide-angle camera, a 12MP ultra-wide camera, and a 10MP telephoto camera. With this advanced processor and AI-powered software, you can capture crisp, clear photos throughout your day. For even greater creative control, consider downloading the Expert RAW app, which enhances the capabilities of the Galaxy Z Fold6's professional-grade cameras. We'd love to gather some additional information so that we can provide the proper assistance. Please reach out to us at Samsung Support so that we can look into this for you. -Kelvin
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Written by a customer while visiting Samsung US