Customer reviews from Western Digital
Western Digital - WD My Passport Ultra WDBPMV0050BSL 5 TB Portable Hard Drive - External - Desktop PC Device Supported - USB 3.0 - Silver
Average customer rating
4.1
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
14
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Western Digital - WD My Passport Ultra WDBPMV0050BSL 5 TB Portable Hard Drive - External - Desktop PC Device Supported - USB 3.0 - Silver
Customer Rating
5
excellent portable drive
on October 14, 2021
Posted by: Duckman66nl
I'm using it now over a year with no issues. This little drive is excellent in performance, I use it for recording music as the drive that has all the samples on it. Will get another one for sure
Written by a customer while visiting Western Digital
Customer Rating
5
Love these drives!
on August 16, 2021
Posted by: Anonymous
I've been using WD drives for more than a decade. Consistently the only brand that I haven't had crash on me. I've got three of these Ultra line drives right now and they work flawlessly. Don't stop this line, WD. Only gripe is the included cable isn't great quality. The connectors are pretty hard to get seated in the USB-C port. I'd pay a premium for a higher quality 6" cable. Finding 6" thunderbolt speed cables can be challenging.
Written by a customer while visiting Western Digital
Posted by: SCOTT M
Verified Purchase:Yes
The unit has not worked properly. Cannot even see the drive on my computer.
Response from Western DigitalBy SM OLS Team, July 22, 2021
Hi SCOTT M,
We're sorry to hear about your experience with WD My Passport Ultra for Mac Portable External Hard Drive and appreciate your time for providing the review.
There can be a few causes due to which the drive has stopped working. Such causes may include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
"Windows or macOS Cannot Find My Drive":
Search for knowledge base article:12455
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the WD support page.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information
We're sorry to hear about your experience with WD My Passport Ultra for Mac Portable External Hard Drive and appreciate your time for providing the review.
There can be a few causes due to which the drive has stopped working. Such causes may include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
"Windows or macOS Cannot Find My Drive":
Search for knowledge base article:12455
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the WD support page.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
WD 5TB My Passport Ultra for Mac is a reliable storage source of all my files.
Written by a customer while visiting Western Digital