Customer reviews from Western Digital
Western Digital - WD My Passport Ultra WDBPMV0050BSL 5 TB Portable Hard Drive - External - Desktop PC Device Supported - USB 3.0 - Silver
Average customer rating
4.1
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
14
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Western Digital - WD My Passport Ultra WDBPMV0050BSL 5 TB Portable Hard Drive - External - Desktop PC Device Supported - USB 3.0 - Silver
Posted by: old esch
Verified Purchase:Yes
Purchased to use with iPad, later reformatted to ExFat so I can move file from different external drives. No problem doing format. Drive is fast!
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: nonfatal
Verified Purchase:Yes
Very convenient little external portable drive with loads of capacity. I failed to do my homework only to discover it cannot function as a network drive. It only works as a directly connected drive. So it doesn't do what I wanted, but it will suffice for the immediate future.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
I purchased a second one and can not get it to work due to a password issue with no help
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, November 26, 2024
Hi,
We are sorry for the inconvenience caused to you. We recommend that you please contact our technical support team directly to elaborate on your question with possible error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb), the customer support team will contact you as soon as possible.
We are sorry for the inconvenience caused to you. We recommend that you please contact our technical support team directly to elaborate on your question with possible error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb), the customer support team will contact you as soon as possible.
Written by a customer while visiting Western Digital
Posted by: smaf
Verified Purchase:Yes
Neither drive I purchased will sync with Time Machine
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, November 3, 2023
Hello,
We are sorry to hear about your user experience with WD My Passport Ultra for Mac and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport Ultra for Mac and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Susan
Verified Purchase:Yes
Great product and easy to use. I have purchased several of these drives in the past.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Quick and Reliable for Time Machine backups
on February 13, 2023
Posted by: Bobby D
Verified Purchase:Yes
I'm using this WD 5TB My Passport Ultra for Mac on my iMac. So far, so good. Set up was as easy as plugging it in and selecting it to be my Time Machine drive. On the downside, it's replacing a 3TB WD My Passport that died.
Written by a customer while visiting Western Digital
Posted by: Arniezc
Verified Purchase:Yes
Received the drive on 19September 2022 and set it up for Time Machine backups. It immediately began backing up and worked correctly for about two weeks. After that I was no longer able to mount the drive (in Disk Utility) and an attempt at First Aid failed. I tried my older MacBook Pro and got the same results.
Response from Western DigitalBy SM OLS, October 19, 2022
Hello,
We're sorry to hear your user experience with the WD My Passport Ultra for Mac and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport Ultra for Mac and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Fullis
Verified Purchase:Yes
I have enjoyed WD desktop and portable HDDs for decades. The newer SSDs are also great.
Written by a customer while visiting Western Digital