Customer reviews from Western Digital
Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for Mac (WDBPMV0050BSL-WESN) - Silver
Average customer rating
4.1
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
14
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for Mac (WDBPMV0050BSL-WESN) - Silver
Posted by: coffeetime
Verified Purchase:Yes
When I first got it and I ran speed test using Black Magic right away while the drive is still empty, it was about 100MB+/s. After files are filled and I ran test again, it is now about 70MB/s. This USB-C interface is not any faster than the Micro-B USB/USB-A version. But the cool thing is right out of the box, it's already Mac formatted. There is only one cable supplied and it's an end-to-end USB-C cable with one USB-A adapter for one end only. One star less due to speed decreases after the drive is filled up with 3.8TB of data. If you are doing video, avoid this and get SSD external drive instead. For small file size, this works fine. If you work on very large files everyday, SSD external drive is highly recommended.
Written by a customer while visiting Western Digital
Posted by: Shawn S
Verified Purchase:Yes
With the USB type C connection, the drive transfers files quickly. I have several of these drives, I use them to archive media - video, music, and photos. A couple of them are used for work, so, they are used a lot. I've never had one go down.
Written by a customer while visiting Western Digital
Posted by: LAAW
Verified Purchase:Yes
I have only had this back up a few days, but it was a great value and seems to work well. It is small, light, and cute which is important because I do not like my desk to look cluttered. I bought this because my husband had one and recommended it.
Written by a customer while visiting Western Digital
Posted by: Arniezc
Verified Purchase:Yes
Received the drive on 19September 2022 and set it up for Time Machine backups. It immediately began backing up and worked correctly for about two weeks. After that I was no longer able to mount the drive (in Disk Utility) and an attempt at First Aid failed. I tried my older MacBook Pro and got the same results.
Response from Western DigitalBy SM OLS, October 19, 2022
Hello,
We're sorry to hear your user experience with the WD My Passport Ultra for Mac and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport Ultra for Mac and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
WD 5TB My Passport Ultra for Mac is a reliable storage source of all my files.
Written by a customer while visiting Western Digital
Customer Rating
5
excellent portable drive
on October 14, 2021
Posted by: Duckman66nl
I'm using it now over a year with no issues. This little drive is excellent in performance, I use it for recording music as the drive that has all the samples on it. Will get another one for sure
Written by a customer while visiting Western Digital
Posted by: bbajoras
Verified Purchase:Yes
Easy to set up. Created two partitions, one for Time Machine and one for my backup script. Works great.
Written by a customer while visiting Western Digital
Posted by: Rob_
Verified Purchase:Yes
I've been using WD discs for 22 years now and this is another great disc they produced!
Written by a customer while visiting Western Digital