Customer reviews from oklahomajoes.com
Oklahoma Joe's - Black Grill Cover For Oklahoma Joes Highland Offset Smoker
Average customer rating
3.4
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
39
4 Stars
6
3 Stars
5
2 Stars
9
1 Star
20
62%of customers recommend this product.
(
41 out of
66)
Customer Reviews for Oklahoma Joe's - Black Grill Cover For Oklahoma Joes Highland Offset Smoker
Posted by: Anonymous
from Anderson, CA
Gender:Female
Length of ownership:1 week
Verified Purchase:Yes
I love the cover for the Highland smoker! It fits perfectly and is of good quality. I received just before a heavy rain and put it over my smoker right away. The rain beaded off the cover nicely and my smoker stayed dry and protected. It's super easy to put on and take off and it has Velcro straps on each end so you can make sure it fits tight and won't fly off in the wind or anything. Ordering, shipping and receiving all went without a single issue and I actually received 3 days early, which was very good because of the impending storm.
I would recommend this to a friend!
Response from oklahomajoes.comBy SME, March 18, 2024
Thank you for your review.
Written by a customer while visiting oklahomajoes.com
Customer Rating
4
Still no true hook and loop system
on April 14, 2024
Posted by: Jeff14937
I completed a review ~1 year ago and suggested a hook and loop system to attach the cover to the smoker as the Velcro straps created too much of a snug fit and 25+ mph winds blew it up like a balloon. Well, the winds finally took my old cover out of commission. I bought a new one three days ago and was delighted to see, on the box, that it had a hook and loop system to create a custom fit. Well, that is not so. It still only has the two Velcro straps on the end. So, I ended up punching four 4mm brass grommets to the bottom of the cover and now I can hook the cover to the grated shelf at the bottom. I also punched six 10mm grommets in the back of the cover to allow air to flow out from under the cover due to 35+ mph wind gusts taking the cover right off, held on by the smokestack/chimney. Very similar concept in which a brand of patio furniture covers have a flap that allows air/wind to escape. Also, the cover is too wide for the Highland as there is approximately six to seven inches beyond the firebox and is impossible to keep the cover in place.
Response from oklahomajoes.comBy SME, April 15, 2024
We apologize for the frustrations you have experienced. We will pass on this information.
Written by a customer while visiting oklahomajoes.com
Posted by: RLBB
Verified Purchase:Yes
I am impresses by the high quality of this product. It’s heavy duty and fits great. It has already been put to the test in the Texas weather and has done well. I also appreciate the rubs we received.
Response from oklahomajoes.comBy Stacy, SME, May 28, 2024
Thank you for your review.
Written by a customer while visiting oklahomajoes.com
Posted by: Cultivator1964
from Arkansas
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
Great material. Does not fit. To small. Still use it....something is better than nothing.
No, I would not recommend this to a friend.
Response from oklahomajoes.comBy Stacy, SME, June 5, 2024
Whenever an issue is encountered give us a call at 1-800-318-7744 and we'll be able to further investigate and help.
Written by a customer while visiting oklahomajoes.com
Posted by: Jason O
from TN
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
Excellent grill and smoker, holds temp, spacious and great quality
I would recommend this to a friend!
Response from oklahomajoes.comBy Stacy, SME, July 30, 2024
Thank you for your feedback, if you require further assistance please call us at 800-318-7744 - MON - SAT, 9AM - 7PM EST.
Written by a customer while visiting oklahomajoes.com
Customer Rating
1
Short lived
on November 22, 2024
Posted by: Grumps
from Dixxie
Level of expertise:Intermediate
Length of ownership:6 months
Did not last very long just a couple years that it!
No, I would not recommend this to a friend.
Response from oklahomajoes.comBy Alex, Customer Care, May 12, 2025
"We're very sorry to hear that you had a poor experience. Our goal is to provide excellent service, and we clearly fell short. Please contact us at 1-800-318-7744, and we will work towards a resolution."
Written by a customer while visiting oklahomajoes.com
Posted by: Jeff, Fruita COLORADO
from South west Co
Gender:Male
Length of ownership:3 months
Verified Purchase:Yes
Super happy with a snug fit and ruggedness of my smoker cover! Seems to hold up well in the winter, storm and snow so far! I expected a lower grade vinyl cover, but was surprised at the ripstop material. It is made of.
I would recommend this to a friend!
Written by a customer while visiting oklahomajoes.com
Customer Rating
1
on November 27, 2024
Posted by: Anonymous
from Pearl MS
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Made of very poor material, had 1year before it started coming apart.
Response from oklahomajoes.comBy Alex, Customer Care, May 12, 2025
"We’re very sorry to hear about your experience and regret that we didn’t provide the level of service you deserve. Please reach out to us at 1-800-318-7744, and we will make every effort to resolve the matter as quickly as possible."
Written by a customer while visiting oklahomajoes.com