Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Average customer rating
4
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
476
4 Stars
114
3 Stars
61
2 Stars
50
1 Star
92
78%of customers recommend this product.
(
512 out of
659)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Customer Rating
2
the right earbud stopped working
on January 9, 2021
Posted by: anonymous
the right earbud stopped working after not even a day
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 12, 2021
Hello anonymous, thanks for reaching out! We apologize for any inconveniences this experience may have caused. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01206422/) to an article that will help you troubleshoot the issue. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on January 14, 2021
Posted by: Nader
i have had this product since day one on the market.
great for watching movies and listening to music. the noise cancelling is amazing.
great for watching movies and listening to music. the noise cancelling is amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT Sound. Great Fit.
on January 19, 2021
Posted by: DJohn
the best dollar for dollar ear buds i have ever owned. i'm a musician and my sound demands are steep. these are much better than expected. worth every penny. fit well in my ears without giving me discomfort. operational features are useful and easy to learn.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Quality
on January 22, 2021
Posted by: Baca
from Aurora, CO
the sound quality is good and has a good battery life, but the headphones don't last. i've had to send them in for repair 3 times in a year. the sound fails in one ear bud and the case stopped charging after the first repair. now when i take a call the person on the line can't hear me out of one ear bud and i can't hear them out of the other. now i have to send them in again and go without headphones for another week when i use them every day. highly disappointed with the quality of the earbuds.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 25, 2021
Hello Baca, we understand this has been a frustrating experience for you and apologize for any inconveniences this may have caused. It looks like you are already on your way to getting this resolved. We appreciate you taking the time to share your experience with us. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Not for Calls
on February 1, 2021
Posted by: Taylor1268
i absolutely love these buds but i completely hate them. the only complaint i have is i cannot take or place a phone call with them. the individual i am speaking to cannot hear me but can hear everything and everyone around me perfectly. the microphone is clearly on the outside of the buds.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 2, 2021
Hello Taylor1268, thanks for reaching out! We apologize for any inconveniences this experience may have caused. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the audio quality during calls. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the headache.
on February 2, 2021
Posted by: JasonS
from Reading, PA
i received these buds as a birthday gift from my wife. as the only android user in my home, i use the buds and everyone else has i devices. the buds have been in for warranty repair twice in the first year. customer service is abysmal, and requests to speak to a supervisor will go unanswered so save your breath. warranty shell games and all kinds of slick tricks to get out of fixing your devices. they kept my buds in the repair center until the warranty expired and tried to charge me for repair. i had to call and argue with a rep that didn't have a clue. my note 9 had to get repaired under warranty too. i'm not optimistic about my new note 20 ultra. my kids have let their pods go through the washer and dryer several times without the slightest issues.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 3, 2021
Hello JasonS, we regret to hear of your experience. We understand how this must feel. We would love the opportunity to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142921024
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142921024
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty Good Honestly
on February 4, 2021
Posted by: WhoNeeds
from Granbury Tx
i have enjoyed these buds thouroghly. even moreso than the galaxy buds + live version. they fit quite well in my ears compared to any buds ive used. i give 4 start simply because if they were a bit bassier and a bit louder id be 1 star happier. :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Reliability left earbud
on February 10, 2021
Posted by: RMCx
from Honolulu Hawaii
suddenly left earbud has significant decrease in sound. not sure if has any relation to an update to the galaxy wear app. the diminished sound occurred immediately after the update. many blogs reporting the same issue with the left earbuds.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 11, 2021
Hello RMCx, thanks for reaching out! We apologize for any inconveniences this experience may have caused. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the issue. ^Elizabeth
Written by a customer while visiting Samsung US