Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Average customer rating
4
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
476
4 Stars
114
3 Stars
61
2 Stars
50
1 Star
92
78%of customers recommend this product.
(
512 out of
659)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Customer Rating
1
Left ear failures
on July 20, 2020
Posted by: SABRI ALMOSBEH
from Nj
i have had 3 pairs of these ear buds and have done multiple warranty claims on each one and i constantly have the same issue whete the left ear bud completely fails and starts to act like everything i listen to is miles away. the right ear bud then follows afterwards if not weeks then in a month or 2 and the new warranty replacement i recive just follows the same cycle
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 9, 2021
Hello SABRI ALMOSBEH, thank you for sharing your experience. We apologize for any inconveniences this may have caused. If you are still having issues we would definitely like to look into this further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142946527
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142946527
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
One bud going quite
on August 28, 2020
Posted by: jeremy
loved them at first but now i've had one of the buds go so quite to the point where i can barely hear anything out of it and had them sent in go new ones and again they go quite
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 19, 2021
Hello jeremy, we regret to hear of your experience with these earbuds. We would definitely like to address this matter. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142863471
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142863471
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Sound/comfort
on August 16, 2021
Posted by: Momo
so i have had my headphones a little more than a year. no warranty of course and suddenly a few days ago my right ear bud got really quiet like a whisper. as of right now my left is still working great but looking at all of the reviews when one goes out the other is not far. honestly i'm super upset/disappointed as i have tiny ears and not many of these types of buds fit due to design like apple for example.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 19, 2021
Hello Momo, thank you for reaching out. I would have a hard time with that too. In order for us to look into this issue further for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143619802
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143619802
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality
on September 9, 2021
Posted by: Alexa
uncomfortable to wear. volume does not go up very load. they shut off in the middle of use even with a full battery. they shut off in the middle of zoom calls
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 16, 2021
Hello Alexa, thank you for bringing this to our attention. I can see why you're so upset. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. This is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the audio quality. In order for us to look into the power issue, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143708512
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143708512
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Defective
on October 15, 2021
Posted by: Hafez
from Oakton, VA
Expertise:Intermediate
[This review was collected as part of a promotion.] I got 2 units. The left bud became defective in both within 4 months after purchase. Obviously, defective manufacturing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Wireless earbuds that stay put!
on June 4, 2019
Posted by: Marcela27
from Huntington Beach, CA
Expertise:Expert
[This review was collected as part of a promotion.] These are the best wireless earbuds I've ever had! They are truly wireless and yet they don't fall out of your ears. My ears are small and I was surprised they stayed in so well. The sound quality is great, and so is the battery life. One full charge gives you 6 hours of play time, and you can charge the ear buds and the case at the same time wirelessly, so I can use my S10 to charge them which is convenient and awesome! And everything you need to do is just a tap away. You tap to answer/end calls, change songs, turn volume up/down and to get help from Bixby or google. I absolutely love these!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
great earbuds
on October 26, 2019
Posted by: rocks767
from tx
Expertise:Expert
I received these earbuds about a week ago transitioning from the Samsung iconx.... the first noticable improvement was the comfort fit compared to the ICONX however .... the next obvious was the sound quality....very much improved ... however the sound quality was crystal clear but way better when I changed to the dynamic settings on the wearable app... then I was able to compare the stability of the Galaxy Buds when I used them at the gym... with my vigorous workouts and the bluetooth range of the earbuds are amazing ... I was able to leave my phone upstairs and be in the kitchen and still have crystal clear connectivity .... also transitioning from the iconx to the galaxy buds; the wireless charging is definitely a plus... the only thing I haven t tested as yet is the battery life because I haven't worn them for 6 hours straight and stated on the packaging.. but for the few hours I have used them... they held up perfect.... apart from using them solely for music .... I used them for calls and even in noisy places I was able to be heard clearly and the person heard me clear as well....I am assuming the dual mic is definitely a plus....
thanks Samsung for a great earbuds.... however the only thing I don't like is the fact that you can only choose one setting with the press and hold feature.... either you set the press n hold to volume up/volume dn, voice command, quick ambience, ambient sound...I wish there was a way to incorporate all the features or maybe 2 out of the 4 instead of one ....
was... this was a long review but that's my experience with this device .... thanks for reading and I hope it helps you with the purchase of your galaxy buds
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than competition
on June 19, 2019
Posted by: Ghost24
from New York
Expertise:Beginner
[This review was collected as part of a promotion.] These things are a overall better alternative to most wireless earbuds including airpods in my opinion. Theyhave great sound and the battery lasts a long time and they look great. Amazing product, good job Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US