Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Average customer rating
4
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
476
4 Stars
114
3 Stars
61
2 Stars
50
1 Star
92
78%of customers recommend this product.
(
512 out of
659)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Customer Rating
1
Bad microphone and connectablity
on December 1, 2020
Posted by: Malek
from Verdun,QC
it connects well with the first device and then it wont show on other devices
i use it with an iphone and no matter what i do it wont connect to my roommat’s galaxys9 !!
i use it with an iphone and no matter what i do it wont connect to my roommat’s galaxys9 !!
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 2, 2020
Hello Malek, we apologize for any inconveniences this experience may have caused. The earbuds cannot be connected to multiple devices simultaneously. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Decent sound with awful build quality.
on December 7, 2020
Posted by: olajuwongh
from New Jersey
Expertise:Intermediate
I have gone through 3 pairs of Galaxy Buds(one purchased and two replacement) in the span of less than 2 years, and all of them had issues ranging from poor battery life to the sound not working on one bud. This is easily the worst Samsung product I have owned so far, and I recommend looking for alternatives. The quality control for this product is truly embarrassing in an otherwise great audio lineup.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 8, 2020
Hello olajuwongh, thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of money
on December 8, 2020
Posted by: jjs56
these are a complete waste of money. after just a couple of months, they fade in and out, echo, and shut off all on their own. the left bud seems to be the worse of the two as others have mentioned. do not buy these!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 9, 2020
Hello jjs56, we regret to hear of your experience with these earbuds! We apologize for any inconveniences this may have caused. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Good
on December 11, 2020
Posted by: Derek
from Ponte Vedra, fl
they work good however, they were too small for my ears. when active they would easily fall out. so, my wife uses them and loves them.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Left earbud not charging
on December 12, 2020
Posted by: RUDY323
from FORT SMITH,AR
just got this and my left earbud is not charging. i tried just charging the left one and still won't charge.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 15, 2020
Hello RUDY323, thanks for reaching out! Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01206422/) to an article that will help you troubleshoot the issue. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
These are great,sleek,and seamless
on December 17, 2020
Posted by: BacktotheStart
from Westchester, NY
got these as a gift a few months ago. super sexy, with a glossy black case. takes ~ 1.5 hrs to fully charge. microphone / audio are crisp and clean, the ambient sound setting cancels out most of the outside noise when you're in a call. there's a find my earbud feature that's pretty nice.only had one issue with these and its that because i have them paired to my laptop and my phone, when i want to use them with my phone and my laptop is in the room, the bluetooth connection with my phone will drop and not stay connected. this is because the earbuds prioritize the laptop for some reason so i have to make sure bluetooth is off on my laptop when not in use. other than that, great earbuds. great sound.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Product
on December 27, 2020
Posted by: Saul M
they have good audio and this could be your main earbuds. the only problem is that when i am playing video games it hears glitches. for more detail, it hears really bad.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Don't stay in ears
on January 2, 2021
Posted by: Mike
sound quality is great but my ear buds are constantly falling out during workouts and runs. i have tired the different size rubber ear pieces and nothing works. these buds are great for sitting and listening to music but if you plan on working out with them expect them to fall out.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 4, 2021
Hello Mike, we apologize for any inconveniences this experience may have caused. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. ^Elizabeth
Written by a customer while visiting Samsung US