Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Average customer rating
4
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
476
4 Stars
114
3 Stars
61
2 Stars
50
1 Star
92
78%of customers recommend this product.
(
512 out of
659)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Customer Rating
1
Poor quality!
on August 24, 2020
Posted by: Wendy
i used the earbuds for a month and they stopped working. i was unable to charge the battery and the area for the cable to plug in became unusable. i wish i would have read the reviews on this website before spending so much money on these buds.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 19, 2021
Hello Wendy, thanks for reaching out! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01206422/) to an article that will help you troubleshoot the charging issue. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on September 8, 2020
Posted by: Orlando
from Ba
one earbud wont charge.... warranty should handle it though correct ? samsung great sound
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Hands free?
on October 11, 2020
Posted by: J1East
from Chicago IL
these are not an accessory to let you go hands free. these are more of nuisance to use than regular wired earphones. i gave up after 2 weeks if trying to make these work seamlessly with my samsung galaxy 20. i read many reviews before purchasing so am very disappointed. i do love my phone. i am disappointed that samsung cannot get the ear buds righr.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 15, 2020
Hello J1East, we regret to hear of your experience with these earbuds. We would love the opportunity to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
The sound quality is great
on October 19, 2020
Posted by: MrsB
from Waterloo Ia
the sound quality is great however the problem i'm having is the battery runs out within 3 to 4 hours. very disappointed with this product. i rarely use them because of that.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on October 20, 2020
Posted by: WickedHakurou
from Tucker, GA
the right side earbud looses almost all sound after about a year. i use them almost every day for about 8-10 hrs. i still love the product for their size and sound. i am on my second pair and same thing happened. i am still going to buy and support samsung for their great products, but i think company should address this problem. still love them even when they fail.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The sound quality
on November 2, 2020
Posted by: Dean
i like using them while i'm doing other activities like work and studying. they are very portable. i like to take them to the gym with me.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very well styled
on November 4, 2020
Posted by: ELS101
from Knoxville, TN
works very well , and the sound is outstanding...
also in future don't ask people to write a review and then tell them how long the review should be. there is no reason to be wordy , when one will do.
thanks
thanks
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good, but not for longevity
on November 22, 2020
Posted by: Tall
i liked these at first, but they are abrasive in the ear and the left earbud frequently cuts out. they are difficult to have conversations with if you don't have a samsung phone because you can't gauge the volume of your voice. they're good, but if you don't have the app component they may not be worth the price.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, December 3, 2020
Hello Tall, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US