Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Average customer rating
4
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
476
4 Stars
114
3 Stars
61
2 Stars
50
1 Star
92
78%of customers recommend this product.
(
512 out of
659)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Customer Rating
1
Terribly Unreliable
on July 24, 2020
Posted by: IAN M
they sound decent and have solid battery life. that's where the positives end. one of the buds in the first pair randomly stopped working within 60 days, second pair are currently doing the same thing. i only wear them to the gym and on runs. they have never been exposed to water, just my sweat in the gym, and apparently that's too much for them. they have simply been an incredibly frustrating experience. if i could redo my purchase i would absolutely buy something else.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 9, 2021
Hello IAN M, thank you for bringing this to our attention. We apologize for any inconveniences this experience may have caused. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142945515
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142945515
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love them!
on July 26, 2020
Posted by: Cush
from Philly
my only problem is that this is the third pair ive had since march 2019. tge first two pairs right bud would be real low on volume. but at the same time when that happened samsung was rigbt there sending ne a label to send them in abd shipped me a new pair.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality
on July 28, 2020
Posted by: FormerFan
Sound quality not that good and earbud stops working in new condition.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 8, 2021
Hello FormerFan, we apologize for any inconveniences this experience may have caused. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142942762
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142942762
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
WERE AWESOME, now they are basic.
on July 29, 2020
Posted by: Anonymous
from brooklyn, ny
i loved my buds, now they have no volume, very low sound and have to be charged twice a day
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 8, 2021
Hello KELLEE ANDREWS, we apologize for any inconveniences this experience may have caused. We would definitely like to look into these issues further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142942709
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142942709
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Discreet & Durable
on July 31, 2020
Posted by: TIMBERLY D
from Houston
i had my galaxy buds for a little over a year, and they are great. small and sleek design makes them great for multi-tasking. they even have a sound setting so you are still able to be aware of your surroundings. one thing is they are constantly being updated, but that may be a good thing of that is to improve the product. the battery life is great, and the find me feature is a plus. overall a must have.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great headphones for a short time
on July 31, 2020
Posted by: RYAN SCHWAB
these headphones are totally incredible for a few months. i've had to replace them every 3-5 months because the left headphone always dies and stops working. now, these headphones are out of warranty after having to get them replaced 3 separate times
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 8, 2021
Hello RYAN SCHWAB, thank you for bringing this to our attention. We understand how this must feel. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142942387
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142942387
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Down Grade
on August 16, 2020
Posted by: Gojess80
from Los Angeles
a lot has changed since the last buds.
pros: smaller buds, wireless charging.
cons: volume is not high enough, bass is less deeper than previous model. touch control options are less than previous model, app functions are less than previous model. (ex: master volume control).
pros: smaller buds, wireless charging.
cons: volume is not high enough, bass is less deeper than previous model. touch control options are less than previous model, app functions are less than previous model. (ex: master volume control).
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 19, 2021
Hello Gojess80, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing
on August 22, 2020
Posted by: Rosie
i brought these a year ago. the design is not good if you have small ears mine will always pop out, disconnect while listening to music. 3 months after i bought them the right earbud didn't work anymore you could barely listen to anything on them and then after year same thing happened to the left one. even if you do max volume you can barely hear anything out of them. just dont buy them you can find better options for about the same price. i was really disappointed because i am usually a big fan of samsung from my phone to my tvs but this one did they not do a good job.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 19, 2021
Hello Rosie, thanks for reaching out! We apologize for any inconveniences this experience may have caused. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the audio quality. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about wearing these earbuds. ^Elizabeth
Written by a customer while visiting Samsung US