Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Average customer rating
4
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
476
4 Stars
114
3 Stars
61
2 Stars
50
1 Star
92
78%of customers recommend this product.
(
512 out of
659)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Customer Rating
2
Not for connecting to TVs
on June 22, 2020
Posted by: NewfCJ
[This review was collected as part of a promotion.] although many helpful hints have been offered on a wide variety of websites, the fact remains that these ear buds are not intended for connecting to tvs. i bought them thinking i could make them function in this situation and soon learned that the volume output of the tv set to maximum barely registers on the ear buds. a samsung customer support agent confirmed that this is the case. it should be made abundantly clear in the company and retailer advertising to avoid a disappointment and the necessity of a return.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 17, 2021
Hello NewfCJ, thank you for taking the time to leave this review. It is only through feedback from customers like yourself that we are able to make our products better. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Satisfying
on June 23, 2020
Posted by: AMELY P
from Chelsea, MA
[This review was collected as part of a promotion.] i have been using my buds for about a year and now that i am working from home, i am really enjoying them.
the sound quality, the bass level and clarity of the sound are really satisfying.
they provide enough noise cancellation .
* the only part that is not so great is the microphone, every time i try it i ended up switching to my phone mic because they could not hear me well, but this is not my main use of it so i'm still giving it 5 stars for the sound quality and minimalist design and adequate noise cancellation.
the sound quality, the bass level and clarity of the sound are really satisfying.
they provide enough noise cancellation .
* the only part that is not so great is the microphone, every time i try it i ended up switching to my phone mic because they could not hear me well, but this is not my main use of it so i'm still giving it 5 stars for the sound quality and minimalist design and adequate noise cancellation.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy pairing, decent sound
on June 25, 2020
Posted by: Brian
i've had them for 4 months and my right bud is very low as if volume control has stopped working. i still use my left though great for noise canceling. the only thing i dislike is the case design, the case opens to easy in my case cover when walking and the case hits my leg the case will pop open and buds will fall out. other than those two issues i enjoy them. i'm going to try the buds+ and maybe use a rubber band to help keep closed until samsung figures out a way to help with this issue..
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Update to have better Bluetooth distance
on July 1, 2020
Posted by: Kelso
amazing sound quality, best audio but when your phone is in your pocket your music will be disrupted cutting in and out until you take your phone out, the distance and range is terrible buut you get amazing sound.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute junk
on July 8, 2020
Posted by: RE Step
i bought two pair of these. i had to have both replaced due to the left bud not working. both replaced pairs have now stopped working again. overpriced and extremely poor quality.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 9, 2021
Hello RE Step, thank you for bringing this to our attention. We would definitely like to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142947497
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142947497
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Useless with little to no sound from right bud.
on July 9, 2020
Posted by: Anonymous
i initially experienced the loss in sound from one earbud, which led to some online research. discovered this was a known issue. not one to give up, i cleaned the earbud as best i could, but could not get in behind the permanently affixed screen. cleaning and blowing air did improve the problem, but a month later it's back to nearly silent. i'm not an engineer, so no idea what the problem is, but i believe there is blockage behind the mesh cover. just wish i would have went with a cheaper knockoff since these are now useless.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 9, 2021
Hello BRIAN MCDONNELL, thank you for bringing this to our attention! We would love the opportunity to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142947402
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142947402
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Great until they aren't.
on July 13, 2020
Posted by: SILAS
like a lot of users i loved the galaxy buds until they stopped loving me. i went with samsung when the original airpods didn't fit in my tiny ears. galaxy buds had great sound and a perfect fit but over a year later (after the warranty lapses, of course) my right bud took a nosedive in volume and no amount of resetting helps. the airpods pro are pricier but i decided to go with them instead of rolling the dice on these again. :/
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 9, 2021
Hello SILAS, thank you for bringing this to our attention. We would definitely like to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142947043
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142947043
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on July 22, 2020
Posted by: MARY BRAGG
i recently bought these and was immediately disappointed when i tried to set them up. the app that they tell you to install has been discontinued, so there is no app to view settings or anything like that.
and the right earbud's volume has gotten so low that i wasn't sure if it was on. i have checked everything from the battery, to the correct fit, to making sure it is clean. it just isn't working properly. they should discontinue selling these if they only want to sell the galaxy +.
and the right earbud's volume has gotten so low that i wasn't sure if it was on. i have checked everything from the battery, to the correct fit, to making sure it is clean. it just isn't working properly. they should discontinue selling these if they only want to sell the galaxy +.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 9, 2021
Hello MARY BRAGG, we regret to hear of your experience with these earbuds. We apologize for any inconveniences this may have caused. We would love the opportunity to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142946236
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142946236
^Elizabeth
Written by a customer while visiting Samsung US