Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Average customer rating
4
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
476
4 Stars
114
3 Stars
61
2 Stars
50
1 Star
92
78%of customers recommend this product.
(
512 out of
659)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Customer Rating
5
Great TWS earbuds
on May 24, 2019
Posted by: AbiStha
from Irving, Texas
Nice sound quality. good and minimal design. awesome battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded my expectations!
on March 20, 2019
Posted by: Alucius
from Florida
I am beyond thrilled with the galaxy buds. They feel great in the ear and the battery life Is outstanding. I got 3.5 hrs of music and still
Had 50% battery left. I initially wanted white but settled for black. They look amazing so that's the least of my worries. Well done Samsung. You've done it again!
Had 50% battery left. I initially wanted white but settled for black. They look amazing so that's the least of my worries. Well done Samsung. You've done it again!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best wireless buds I've owned
on May 7, 2019
Posted by: Best budz
from Boston
Expertise:Intermediate
Great on comfort and music playback
Disappointed in call performance people definitely provide feedback that I sound distant. To the point that unless I'm indoors I can't use for phone calls
Disappointed in call performance people definitely provide feedback that I sound distant. To the point that unless I'm indoors I can't use for phone calls
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great earbuds
on May 9, 2019
Posted by: pip77
from Centerville Ohio
Expertise:Intermediate
These Galaxy Buds are my first wireless earbuds/headphones that I have owned. I am impressed how slick they are. Connecting them to ntu Galaxy S8 Plus was a breeze. The default earbhd piece makes the buds very comfortable in my ears. The TouchPad is a great touch. I like the customization that is offered in the Galaxy Wear app. I also tested the buds on my work iPad. The sound is great even when connected to iOS devices. I highly recommend these earbuds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love them!!!
on July 18, 2019
Posted by: Wardmom04
from CT
Expertise:Intermediate
They are great and so simple to use!! I was hesitant to purchase them because I usually don’t like the sound of ear buds. But these are GREAT!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Look Ma No Cords! Great sounding without the wires
on November 7, 2019
Posted by: walter116
from Carrollton
[This review was collected as part of a promotion.] These are great. I use them while mowing the yard or on my work conference calls. Great sound and love the talk time. I can go on and on without worrying about charging them.
The case is great as it fits easily into my pants pocket. It isn't heavy and not obtrusive..
Using the Wearable App is simple. Easy to set your preferences for sound as well as touch controls. Having used this for my Active Watch made it that much simpler. The app also tells you when there are new Updates and walks you through the Update process.
The only negative is that when you are in a noisy environment the sound that your caller hears is muffled. This is because these units have 2 mics. One on the outside and one on the inside. Normally they use both to get the best sound.. When it gets noisy they only use the internal mic. It sounds like when you plug your ears and talk. I hope Samsung can resolve this with a firmware update..
The case is great as it fits easily into my pants pocket. It isn't heavy and not obtrusive..
Using the Wearable App is simple. Easy to set your preferences for sound as well as touch controls. Having used this for my Active Watch made it that much simpler. The app also tells you when there are new Updates and walks you through the Update process.
The only negative is that when you are in a noisy environment the sound that your caller hears is muffled. This is because these units have 2 mics. One on the outside and one on the inside. Normally they use both to get the best sound.. When it gets noisy they only use the internal mic. It sounds like when you plug your ears and talk. I hope Samsung can resolve this with a firmware update..
Written by a customer while visiting The Insiders
Customer Rating
2
Was so excited to have them, now they don't work.
on February 5, 2020
Posted by: Nene
from St Louis, MO
Expertise:Intermediate
I bought these headphones for my husband for Christmas, he was so excited to have them and started using them asap. He uses them frequently and takes care of them, he loved the fitting as well and the features. Everything was working great until it wasn't. THEY JUST STOPPED WORKING. one month of use and they just stopped working, we tried resetting directions but the device would connect or charge for us to reset, we are trying to contact support to see what they suggest. I would expect this to happen to an off brand wireless headphones but Definitely Not Samsung... We love the Phone and expect the same standards with the Buds
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Right ear bud stopped working after 1 year
on July 31, 2020
Posted by: GR100
right ear bud stopped working after 1 year. tried all the things suggested but does not work
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 8, 2021
Hello GR100, thank you for bringing this to our attention! We would love the opportunity to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142942462
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142942462
^Elizabeth
Written by a customer while visiting Samsung US