Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Average customer rating
4
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
476
4 Stars
114
3 Stars
61
2 Stars
50
1 Star
92
78%of customers recommend this product.
(
512 out of
659)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Customer Rating
3
Not Pairing
on May 20, 2020
Posted by: KRivera
from New Jersey
Long time Samsung user.
My husband bought me a pair for christmas and out of nowhere the right earbud will not connect. There's an update required that I cant update unless both are connected, they havent been damaged, just stopped paring with the right bud... Very disappointed.
My husband bought me a pair for christmas and out of nowhere the right earbud will not connect. There's an update required that I cant update unless both are connected, they havent been damaged, just stopped paring with the right bud... Very disappointed.
Features
3
Performance
1
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Unusable unless full access is granted
on May 21, 2020
Posted by: Headnsouth
from Atlanta
Expertise:Intermediate
I like my ear buds just do not like the fact that they cannot be used without granting permissions to all of my data. SMS, location, contacts and photos all have to be allowed in order to use them. Otherwise Samsung does not grant access. Samsung quality has really gone down hill in recent years. The speech to text just like their phones is atrocious. The ear buttons are way to sensitive or just overly sensitive.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Great audio with some bugs
on May 31, 2020
Posted by: Stettler
from Arizona
Expertise:Intermediate
I've head these for a while and I enjoy the quality of the earbuds, the audio, and the fitment. I've had 2 specific connection issues that are odd and in my opinion are something that shouldn't really be a problem at the price point. If I have one earbud in and the phone in my pocket, I have terrible connection and whatever I am listening to is so broken up it's not worth listening to. If however I switch to the other earbud it works fine. When I have both in I can literally walk across the room and also works through walls up to a certain point. Another problem I have been having is when I pause a video (probably on YouTube) and go to another app temporarily to txt someone back for example, when I go back to the video and play it there is no audio for at least a few seconds. This doesn't happen often but it's annoying when it does. Honestly if I didn't have these issues it would be a 5 star. Please fix this! That being said I don't regret buying these because I expect these to last longer than any pair I've had before.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Great earbud for five months!
on June 6, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] earbuds are great for about 5 months. pretty good sound quality, and good feature set. however, after that 5 month period, it's a toss-up if they last much longer than that. the connectivity just breaks, with no discernable solution on their website, forums, or around the web. unbelievable. with the warranty, i will be getting my third pair in a year. absolutely unacceptable, and downright egregious.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 17, 2021
Hello COLE MCKINNEY, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
I love these earbuds, but...
on June 9, 2020
Posted by: Jewbakah
[This review was collected as part of a promotion.] there really needs to be an update where the buds can be found while they aren't connected. if they're lost in the case, i should still be able to use the find my earbuds feature.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 17, 2021
Hello Jewbakah, we are always looking for ways to improve our products. I appreciate you taking the time to leave this suggestion for us. Thank you for being a Samsung customer. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Worked fine until they didn't
on June 11, 2020
Posted by: JENNIFER METZ
[This review was collected as part of a promotion.] they worked for 3 and a half months and then the right bud stopped working - no amount of charging or resetting would help. just before this the microphone got really glitchy and started going out on calls.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 17, 2021
Hello JENNIFER METZ, thank you for bringing this to our attention. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142978167
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142978167
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
make buzzing noise
on June 14, 2020
Posted by: Anonymous
from 01952
[This review was collected as part of a promotion.] make buzzing noise during a call. trying to do warranty claim
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 17, 2021
Hello LEWIS ENCARNACION, we apologize for any inconveniences this may have caused. We would definitely like to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142978105
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142978105
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung products dont last 3 months
on June 15, 2020
Posted by: Jimmy
from GA
i got these in december of 2019. they worked fine but then randomly in march 2020 one of the earbuds stopped working so i ordered a replacement thru the warranty and got a free replacement. the replacement i got had trash quality in one ear but i just got used to it. then today one of the buds just stopped working like the previous pair. i guess i can get a free replacement. i wish samsung would just upgrade me to the buds+ because ive never had any samsung product last longer than 3 months period.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 17, 2021
Hello Jimmy, we regret to hear of your experience with these earbuds. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142977937
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142977937
^Elizabeth
Written by a customer while visiting Samsung US