Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Average customer rating
4
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
476
4 Stars
114
3 Stars
61
2 Stars
50
1 Star
92
78%of customers recommend this product.
(
512 out of
659)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Customer Rating
2
great product
on January 28, 2020
Posted by: fire12
from wisconsin
Expertise:Intermediate
[This review was collected as part of a promotion.] i bought product 2 months ago and it is very good but functions on iphone is something that i still do not like.
I would recommend this to a friend!
Features
2
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Limiting Design. App nonsense.
on March 16, 2020
Posted by: Apathetik
from USA
Expertise:Intermediate
I just got a pair of these a few days ago to replace a pair of Jaybird X2's that I had for quite a long time. I mostly knew what to expect from the research I did before purchasing. But a few things sneaked past my research.
I'll start with the worst offender. The Galaxy Wearable's App.
I have an older Samsung Galaxy S5. And while Samsung, and Carrier support for this device has long since past. The specs of the phone, and especially convenience features like being able to easily replace the battery, have kept me from wanting to upgrade to a new model phone. And thanks to a certain custom android OS for the device (which I'm not sure I can mention here?), I've been able to maintain feature upgrades, android version upgrades, and often much faster security updates than both Samsung and my local carriers.
I have an older Samsung Galaxy S5. And while Samsung, and Carrier support for this device has long since past. The specs of the phone, and especially convenience features like being able to easily replace the battery, have kept me from wanting to upgrade to a new model phone. And thanks to a certain custom android OS for the device (which I'm not sure I can mention here?), I've been able to maintain feature upgrades, android version upgrades, and often much faster security updates than both Samsung and my local carriers.
So it was much to my surprise when I got the Buds, and went to install the Galaxy Wearable's app on my phone. That I find it would not run because it detected that I was running a modified version of Android. But it turns out, it only performs this check on Samsung Devices. They are effectively punishing only their own customers in this way, which almost made me immediately return these earbuds.
I did get it working, by making my phone appear to the app as a Google Pixel. Regardless of this fact though. I find it rather absurd that they only run this check and prevent app usage on their own devices. If there's some security concern about running their app on a custom OS. It should perform that check and not run, regardless of what phone it thinks you're using. But that is not the case.
Now that I have the app actually working. I am disappointed with how little functionality I get for all the effort that I put into actually getting it working. The options for customizing the controls are incredibly limited. The fact that I can't have volume and Ambient Sound assigned to the controls at the same time is an absurd limitation (for example, Quick Ambient Sound on left bud, and Volume Down on right bud).
I also feel like there are more gestures they could be using and aren't. Such as swipes, 1/2/3 taps THEN hold, instead of just a single tap and hold being the only customizable gesture. They should also include a gesture for locking the touch pads (which currently can only be done via a toggle in the Wearable's app).
On to the buds themselves.
So far, I mostly like them. The music audio quality is certainly acceptable. But is definitely what you would expect from something their size. I don't talk much on my phone, so I can't speak in regard to call quality. However, the Ambient Sound pass through audio quality is... ok when it picks out the right sounds, but seems to like to pick up humming or hissing noises from the surrounding and pass those through just as much as someone trying to talk to you. Which causes problems hearing occasionally.
So far, I mostly like them. The music audio quality is certainly acceptable. But is definitely what you would expect from something their size. I don't talk much on my phone, so I can't speak in regard to call quality. However, the Ambient Sound pass through audio quality is... ok when it picks out the right sounds, but seems to like to pick up humming or hissing noises from the surrounding and pass those through just as much as someone trying to talk to you. Which causes problems hearing occasionally.
As far as their physical design, I was hesitant to move to a "True Wireless" design coming from my previous Jaybird X2's that were tethered via a wire between the buds, with in-line controls there. Which allowed me to wear them with the wire hooked over my ear for a more secure fit.
So far, they seem to stay in quite well. But there are some design issues that are causing me problems. The wingtips have small slots cut into them on the bottom that act a a key way to ensure you put them on in the correct direction and orientation. Unfortunately, the bud in my right ear fits better when rotated differently than the wingtip is oriented for. But due to the keyed nature, it's really hard to get the wingtip rotated correctly for my right ear.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
WANT STAY PUT!!
on February 10, 2021
Posted by: MrsSteptoe
from Dallas, Tx
i've wanted these headphones so bad and when i got them i was very disappointed . they wan stay in my ears. if i move to fast or lean my head over they will fall out. i have tired changing the ear pieces that came with them but doesn't help. it's to small or it feels like something is in my ear. i got these because they were on sale. i have to use the wired headphones. please fix these problem.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 11, 2021
Hello MrsSteptoe, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Wow didn't expect it to be this good!
on March 18, 2019
Posted by: Anonymous
from Philadelphia
Expertise:Intermediate
Just bought it recently and I like it a lot the sound is fine and the buds themselves are comfortable. I didn't expect it to be this good! The case is small but compact and the buds feel good and well made as well. One note that I have is when you first open them make sure to change in the app the tap and hold feature to up and down volume because the buds themselves actually pretty low until you change that and crank it up. But honestly as long as it holds up over time I will most likely recommended to my friend's since they are pretty cool.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound
on March 20, 2019
Posted by: Anonymous
Expertise:Intermediate
Buds have great sound and is easy to use. The only thing I hate is the touch performance of the buttons on the buds.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I really like these wireless buds.
on March 29, 2019
Posted by: MeIsMu
from Victoria, Tx
I got these about a week after ordering them and I like them. Now there is a couple problems with them like sometimes the connection keeps cutting out or when I try putting on ambient sound on it says that I don't have both buds on then when it does turn on it turns off by itself. But overall the sound quality is nice and when i'm in a quiet environment I don't have to worry about people hearing my music.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
By far the best wireless headphones I have had!
on April 1, 2019
Posted by: Teetee1989
from Washington
Expertise:Intermediate
Bought these last month, let me tell you these are so comfy they stay in my ears, even when I'm running in the treadmill. They have the option to block out- outside noise. The sound quality is amazing. I'm truly happy with my purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Minor but noticable problems
on April 7, 2019
Posted by: Luvmusik1216
I bought them the weekend they came out and took about a week to process and handle. My buds glitch every once in a while and they aren't synced when I watch a video. I use them every day but I have to use my earbuds with a cord if I want to watch a video or show swiftly. Sometimes they disconnect if there is something in between the phone and the buds. Maybe I recieved a pair that is slightly defective.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US