Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Average customer rating
4
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
476
4 Stars
114
3 Stars
61
2 Stars
50
1 Star
92
78%of customers recommend this product.
(
512 out of
659)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds True Wireless Earbud Headphones - Black
Customer Rating
1
Samsung Galaxy Buds
on September 3, 2019
Posted by: LT Anthony
from Florida
Expertise:Beginner
I bought this product on )8/16/2019 receive them on 08/21/2019. Worked well for a week, everyone keep asking me what is wrong with my Buds they can't hear me very well. A loud interfering noise.
I would recommend this to a friend!
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Very good item !
on September 30, 2019
Posted by: Juan
from East Boston
Expertise:Expert
[This review was collected as part of a promotion.] I don't any promblem with the Buds, I love it, I can reccoment this yo everybody
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Most convenient and performing ear buds
on November 11, 2019
Posted by: rick131
from Maple Grove
[This review was collected as part of a promotion.] I have used in ear buds for years. I am always on the run and have to take calls in a lot of different environments (work, yardwork, skyways, etc.). I also like to listed to music and the ability that the buds have to pause music and allow a call to come through by just tapping it is awesome! The sound is great and the convenience of having a charging case can't be denied. Nothing is worse that dead ear buds. It's a special bonus that the case can be wirelessly charged off by Samsung monitor :-). Battery life has been good and I love the notifications to warn me as they are getting close to losing battery power. My previous earbuds would just shut off.
The only thing I have to be careful of is losing them. They are small and could be very easily lost. The connection with the App is great to tweak the sound profile.
Written by a customer while visiting The Insiders
Customer Rating
1
Horrible
on November 27, 2019
Posted by: Chan
from Atlanta
Expertise:Expert
I was excited to purchase these head phones 6 months ago.... Well, whenever I try to use the headphones to talk people can't understand me and say I sound muffled. I have to continue to repeat myself or just take the call off the earpiece all together. I love Samsung and own just about everything they make from TV's, to phones, refrigerators, stove and microwave, but, this earpiece was my worse purchase ever from them.
Features
1
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Issue with all Samsung buds products
on May 25, 2020
Posted by: Cyclopentadienyl
from Atlanta, GA
Expertise:Expert
So, over the past 3 years of using samsung buds products. Gear Icon x, samsung buds, and samsung buds plus. I've encountered the same issue with their use over time. This issue is that after a period of 2 to 3 months the main speaker doesn't work in either side of the buds an then the other goes out a few weeks later after use. This issue makes the volume sound muffled, extremely quiet, and dampened and honestly painful to listen too. Even at max volume it's like hearing whispers.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
After 4-5 month
on January 25, 2021
Posted by: bobby
from Omaha
it is crazy that we pay that much money to get this, and it starts breaking down. it started screeching and battery life is out in 30 minutes. i contacted samsung multiple times and has not received a response and bought another one, warranty now expired after 6 months of waiting and they tell to fix it it would be 90 dollars
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 26, 2021
Hello bobby, we regret to hear of your experience with these earbuds. We would love the opportunity to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142887434
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142887434
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best yet
on March 26, 2019
Posted by: Galaxy_user
from Texas
I've owned all the generations of the wireless earbuds Samsung has had to offer. These by far have been the best. No loss of connection like previous models and great sound.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bluetooth is TERRIBLE on them
on April 4, 2019
Posted by: KFrost91
from American Fork, UT
Expertise:Intermediate
[This review was collected as part of a promotion.] Thank goodness I got them for free. Everything about them seems to work great. They're my first wireless earbuds and I have loved them! The problem? If I have them in my ears, and I either put my Galaxy s10 in my pocket, or even just hold it and lower my arm to my side, the audio cuts out, glitches, and I have even had it where one bud was playing the audio 1 second ahead of the other. Is this a defect? Or do others have terrible bluetooth connection issues too?
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US