Customer reviews from travelpro.com
Travelpro - Platinum Elite Softside Expandable 21" Carry On Spinner - Shadow Black
Average customer rating
4.6
(1,004 Reviews)
Rating breakdown 1,004 reviews
5 Stars
747
4 Stars
136
3 Stars
72
2 Stars
36
1 Star
13
96%of customers recommend this product.
(
48 out of
50)
Customer Reviews for Travelpro - Platinum Elite Softside Expandable 21" Carry On Spinner - Shadow Black
Customer Rating
5
Solid luggage for short trip and carryon
on December 20, 2022
Posted by: Rita C.
High quality, very smooth and very easy maneuvering, love that the handle can be adjusted to various heights. There is a lot of compartments inside then carryon including garment bag and see through toiletries bag. The interior color seems to be a light pink color which is okay. Exterior quality is excellent, per picture I thought the zippers are chrome color but it was gold. All in all a very solid piece of luggage which I expect many years of good use! Would recommend!!
Written by a customer while visiting travelpro.com
Customer Rating
4
Very good, but a few complaints.
on December 17, 2022
Posted by: Doug
This is my first Travelpro piece of luggage. I have used it on two trips so far.
Over all I like the luggage, and it does seem better than several other ms I looked at. But I do have some gripes.
Pros:
* Seems rugged so far.
* Wheels roll very smooth.
* Handles are solid.
* Retractable handle much sturdier than others I looked at.
* I like the internal straps to help hold clothing in place, and appreciate the small small zippered pockets that allow for access to a few small things right on top.
* Seems rugged so far.
* Wheels roll very smooth.
* Handles are solid.
* Retractable handle much sturdier than others I looked at.
* I like the internal straps to help hold clothing in place, and appreciate the small small zippered pockets that allow for access to a few small things right on top.
Cons:
* 1st con and my biggest gripe, is the the wheel alignment magnets seem slightly off. The luggage slowly angles away or toward you depending on which side you have it on. Then trying to bring it back you have to flick it, as the magnets try to keep it going in the direction it wants to go. To get around this, I angle the bag at 35° to disengage the magnets. Which is a bit hassle. I wish there was an easy way to remove the magnets.
* The Battery pouch is unusable for its stated purpose. It is too small for all but the smallest battery packs, which don’t provide enough power for todays devices. In addition it is still USB instead of USB C. Since it is not suitable for its intended purpose, I use it to keep my liquids for quick access incase TSA starts making you pull them out again. I would prefer for them to make deeper and have the option to swap the cable type. It is ridiculous to have a permanently fixed technology that is already outdated by several years.
* The garment bag that comes with it seems pointless. It takes up too much room and is too small and flimsy to keep a mans suit or dress shirts from wrinkling. Even though it is too small for a mans suit, or dress shirts, it takes up too much space in the bag. I would prefer them to just get rid of it, and lower the price a bit. I put it in my good-will box as soon as I looked at it.
* The second pocket on the front is deceptively small. The seem looks like it goes to the bottom, but the pocket is only about 5” deep. I doubt I will use this one as I cant think of anything that would for there. But I get that they are trying to give you three sizes. I like the 1st small pocket, especially if you have to get a printed ticket for some reason, and I keep zip ties in it, incase I have to check the bag. The 3rd pocket is large enough to hold a legal folder.
* 1st con and my biggest gripe, is the the wheel alignment magnets seem slightly off. The luggage slowly angles away or toward you depending on which side you have it on. Then trying to bring it back you have to flick it, as the magnets try to keep it going in the direction it wants to go. To get around this, I angle the bag at 35° to disengage the magnets. Which is a bit hassle. I wish there was an easy way to remove the magnets.
* The Battery pouch is unusable for its stated purpose. It is too small for all but the smallest battery packs, which don’t provide enough power for todays devices. In addition it is still USB instead of USB C. Since it is not suitable for its intended purpose, I use it to keep my liquids for quick access incase TSA starts making you pull them out again. I would prefer for them to make deeper and have the option to swap the cable type. It is ridiculous to have a permanently fixed technology that is already outdated by several years.
* The garment bag that comes with it seems pointless. It takes up too much room and is too small and flimsy to keep a mans suit or dress shirts from wrinkling. Even though it is too small for a mans suit, or dress shirts, it takes up too much space in the bag. I would prefer them to just get rid of it, and lower the price a bit. I put it in my good-will box as soon as I looked at it.
* The second pocket on the front is deceptively small. The seem looks like it goes to the bottom, but the pocket is only about 5” deep. I doubt I will use this one as I cant think of anything that would for there. But I get that they are trying to give you three sizes. I like the 1st small pocket, especially if you have to get a printed ticket for some reason, and I keep zip ties in it, incase I have to check the bag. The 3rd pocket is large enough to hold a legal folder.
A couple notes:
* I have read reviews that state the handle is too wide for laptop backpacks, but it fits mine, though slightly snug to get on and off. I should note, that my laptop bag is an XL.
* I have also read complaints that the retractable handle takes up too much internal space. It does seem to intrude into the space quite a bit, but the handle is very sturdy. I was still able to get a weeks worth of cloths into it. I do travel on the light side though. My GF had to check a full size bag for the same trip. LoL
* I have read reviews that state the handle is too wide for laptop backpacks, but it fits mine, though slightly snug to get on and off. I should note, that my laptop bag is an XL.
* I have also read complaints that the retractable handle takes up too much internal space. It does seem to intrude into the space quite a bit, but the handle is very sturdy. I was still able to get a weeks worth of cloths into it. I do travel on the light side though. My GF had to check a full size bag for the same trip. LoL
Written by a customer while visiting travelpro.com
Customer Rating
5
Love the look and weight
on December 15, 2022
Posted by: Brenda S.
Love the look and weight of the bag. I was able to pack for 4 days with everything I needed.
Written by a customer while visiting travelpro.com
Customer Rating
5
I bought this for my
on December 14, 2022
Posted by: Renee G.
I bought this for my son's birthday and he loves it.
ease in packing and great wheels
ease in packing and great wheels
Written by a customer while visiting travelpro.com
Customer Rating
5
Love it. Wish we would
on December 11, 2022
Posted by: Stephen V.
Love it. Wish we would of purchased the larger size.
Written by a customer while visiting travelpro.com
Customer Rating
5
Impressively built suitcase
on December 10, 2022
Posted by: James G.
High quality construction with lots of pockets and zippers. It even has a pocket for a phone charger. I haven't taken it on a trip yet but will in a couple of weeks.
Written by a customer while visiting travelpro.com
Customer Rating
5
Great luggage
on December 9, 2022
Posted by: Cheryl W.
Purchased for gifts. Look very well made and love the intricate black. We have owned other travelpro luggage for years and it holds up beautifully to the rough handling at the airport. When our daughter said she could use new bags for Christmas I looked no further than Travelpro!
Written by a customer while visiting travelpro.com
Customer Rating
5
Glad I made the purchase
on December 9, 2022
Posted by: Aaron C.
Looks great, functions great, interior layout is effective. I had not updated my luggage in many years, who knew luggage has come so far! This made a couple months of heavy business travel easier. Glad I made the purchase.
One hiccup, one of the wheels fell off on day 3. It looked to me like it wasn’t fully assembled at the factory. Warranty exchange was pretty easy through email, all set.
Written by a customer while visiting travelpro.com