Customer reviews from travelpro.com
Travelpro - Platinum Elite Softside Expandable 21" Carry On Spinner - Shadow Black
Average customer rating
4.6
(1,004 Reviews)
Rating breakdown 1,004 reviews
5 Stars
747
4 Stars
136
3 Stars
72
2 Stars
36
1 Star
13
96%of customers recommend this product.
(
48 out of
50)
Customer Reviews for Travelpro - Platinum Elite Softside Expandable 21" Carry On Spinner - Shadow Black
Customer Rating
5
I purchased this suitcase for
on July 6, 2026
Posted by: JOHN G.
I purchased this suitcase for my wife. We just completed our first trip with it. It was an international trip to Zurich from Tampa in Business class followed by a River Cruise on the Rhine and Moselle rivers and returning via Frankfurt to Tampa. My wife used it with a personal bag on top.
She packed it fairly full but it rolled well over a wide variety of surfaces and held up well with no signs of use. It still looks like new. She is adjusting to the bucket style and soft sided coming from a check in Rimowa and a Carry-on Rimowa Salsa bag both of which are clam shell designs.
We were motivated to give this bag a try in large part because of TravelPro's "real try it" policy and superb warranty along with their excellent reputation with travel professionals. The construction and materials are all top quality second to none. It rolls easy and is easy to handle with three handles, top, side and bottom.
Attached are photos of the bag after our return. You can clearly see that it shows no signs of wear.
One shortcoming is the lack of a built in TSA lock in the event you are forced to gate check or decide to check it. In this price range that should be a given. Having the name/address tag hidden in the back is a plus and minus. By not having a hanging name tag the information is less likely to be taken for nefarious reasons but luggage handlers on the cruise did not know to whom the bag belonged because they are used to external hanging tags and the bus that transported us from the airport to the boat just emptied out the luggage and it was up to the crew to find the owner cabin. We had to go and say we were missing a bag and then explain where the name tag was. A minor inconvenience but something to be aware of.
Written by a customer while visiting travelpro.com
Customer Rating
5
Replaced another carry on that
on July 6, 2026
Posted by: Barbara G.
Replaced another carry on that was constantly tipping over with the duffle over the handle and it didn't roll very easily. We had to make a connection on the opposite side of the terminal and it rolled like a breeze!
Written by a customer while visiting travelpro.com
Customer Rating
5
It’s smaller inside than I
on June 30, 2026
Posted by: Brian A.
It’s smaller inside than I thought it would be and won’t be adequate for what I wanted to use this bag for. The internal attached bags are probably something I could do without and take up space. I would have returned it but discovered I got it on sale and can’t return it. I think it would have been a good bag for traveling on business trips but I’m now retired.
Written by a customer while visiting travelpro.com
Customer Rating
5
We really enjoyed using the
on June 27, 2026
Posted by: Joel B.
We really enjoyed using the new luggage on our recent trip to Europe it help up great and was easy to roll and looked good. We will soon be replacing all our baggage with Travel Pro.
Written by a customer while visiting travelpro.com
Customer Rating
5
Had our first trip this
on June 21, 2026
Posted by: Carolyn B.
Had our first trip this weekend with our platinum elite luggage. We love it and highly recommend it. It rolls so easily!
Written by a customer while visiting travelpro.com
Customer Rating
5
Love everything about it! The
on June 16, 2026
Posted by: Tiffany H.
Love everything about it! The organization, the way it moves throughout the airport, all of it!
Written by a customer while visiting travelpro.com
Customer Rating
5
So Far So Good I’m
on June 13, 2026
Posted by: Rosemarie L.
So Far So Good
I’m writing this on the way home from my first trip with my new TravelPro Platinum Elite carry on.
So far it has been easy to use and easy to carry. It is well built and sturdy. Fully packed, it is possible to lift and fit into an overhead bin.
It moves more slowly with my shoulder bag attached. I’ll try it with a bag designed as an add on and see if it performs better. I’ve experienced a little difficulty navigating changes in ground material …. Floor to carpet, on carpet, seams between different surfaces.
Overall, the bag has performed well on its first trip.
I’m writing this on the way home from my first trip with my new TravelPro Platinum Elite carry on.
So far it has been easy to use and easy to carry. It is well built and sturdy. Fully packed, it is possible to lift and fit into an overhead bin.
It moves more slowly with my shoulder bag attached. I’ll try it with a bag designed as an add on and see if it performs better. I’ve experienced a little difficulty navigating changes in ground material …. Floor to carpet, on carpet, seams between different surfaces.
Overall, the bag has performed well on its first trip.
Written by a customer while visiting travelpro.com
Customer Rating
5
Light and roomy suitcase with
on June 6, 2026
Posted by: BENJAMIN L.
Light and roomy suitcase with excellent wheels for rolling. Fits comfortably in overhead bins of airplanes. Has many pockets and suit bag that I haven’t used yet but that seem useful.
Written by a customer while visiting travelpro.com