Customer reviews from travelpro.com
Travelpro - Platinum Elite Softside Expandable 21" Carry On Spinner - Shadow Black
Average customer rating
4.6
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
731
4 Stars
135
3 Stars
72
2 Stars
35
1 Star
13
96%of customers recommend this product.
(
48 out of
50)
Customer Reviews for Travelpro - Platinum Elite Softside Expandable 21" Carry On Spinner - Shadow Black
Customer Rating
4
My husband does not like
on January 1, 2026
Posted by: Rinda B.
My husband does not like the pink lining. I wish I would have known the color before booking. I wish the black had a different choice. I got the grey and it has a nice fabric.
Written by a customer while visiting travelpro.com
Customer Rating
5
Great case, Love it, wish it had a lock
on January 5, 2026
Posted by: Robert R.
Design is great, look is great. Really disappointed, no lock is built in like the others.
Written by a customer while visiting travelpro.com
Customer Rating
4
Beautiful but slightly misleading
on January 6, 2026
Posted by: Jason S.
Beautiful luggage but the pink interior didn't have the white roses like the photos depicted. I contacted Travelpro about it and they said the design varies based on manufacturing location. I just think they should have photos up of the design they're consistently manufacturing.
Written by a customer while visiting travelpro.com
Customer Rating
3
I wanted to love it-Travelpro® Platinum® Elite Carry-On Spinner
on January 6, 2026
Posted by: Danielle R.
I bought 2x these suitcases for myself and my daughter after months of researching the best carry on. On our first trip, I had constant trouble with my handle expanding fully- yes my suitcase was packed full- but it would zip easily. I had to remove items and ask my husband to carry them. Once I did that, the handle did expand fully. It may just be a flaw with my bag, but I'm sending it back. I travel often and don't want to have this issue going forward. It does roll like a dream so I'm sad to see it go.
Written by a customer while visiting travelpro.com
Customer Rating
3
Good Quality but Retracting Handle Jams
on January 13, 2026
Posted by: Suman G.
I have several of these suitcases because they offer quality construction. However, with my carry-on spinners, I've noticed that with ALL of them, if you full load up your suitcase, it's very difficult to get the retractable handle up. It always jams after coming out half way, forcing me to lean over to pull my suitcase around. An unacceptable workaround that sometimes helps is to put the suitcase "belly/top down," then kneel on it to squeeze the contents to give a little more room to the glide mechanism so that you can unjam handle.
Very disappointed with this consistently recurring issue with this very expensive suitcase.
Written by a customer while visiting travelpro.com
Customer Rating
5
I wish I’d bought this years ago
on January 17, 2026
Posted by: Amanda B.
The best luggage I’ve ever owned in my life by far. There are claims that flight attendants use this luggage - I did actually see some flight attendants in the airport with TravelPros. Incredibly spacious, tons of pockets for organization, stretches to fit that one last thing you stuff in it, and glides 👏🏻 on 👏🏻 air 👏🏻. Rolling it through the airport was a breeze regardless of speed or obstacles. Plus it looks really trendy! Love it and will recommend to everyone I know.
Written by a customer while visiting travelpro.com
Customer Rating
5
Great Carryon!
on January 20, 2026
Posted by: Kathryn P.
I bought this Platinum Elite Carryon to replace a 20 yr old Travelpro that I loved. The spinner wheels are a great improvement and it has almost the same capacity as my old one. Although, there is an included suiter, I miss the built in feature of the old one. On the plus side, I have extra room when I don’t need the suiter and the interior pockets are great! I can tell it’s going to be another favorite!
Written by a customer while visiting travelpro.com
Customer Rating
5
Perfect Carry-on!
on January 30, 2026
Posted by: Phillip S.
Just used for the first time. This carry-on is basically perfect for my needs. Weight, rollers, space, extras. . . . everything just works the way I needed it to!
Written by a customer while visiting travelpro.com