Customer reviews from lg.com
LG - 20.7 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless steel
Average customer rating
4.5
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
82
4 Stars
16
3 Stars
7
2 Stars
1
1 Star
5
88%of customers recommend this product.
(
92 out of
104)
Customer Reviews for LG - 20.7 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless steel
Posted by: TexasAuntie
from DFW Texas
Verified Purchase:Yes
I never wanted a side-by-side. I loved my LG bottom freezer (3 door) fridge but needed a replacement fast and got this side-by-side. It has a lot more room than I had pictured in the freezer and the layout is very comprehensive. Not thrilled with the amount of ice it produces. If we had more than two in our family it would never keep up with our usage. The LG website is buggy and not helpful when it comes to troubleshooting. I give it 4.5 stars (but that's not possible).
Pros: ease of use
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Scram
from Midland, Michigan
Verified Purchase:Yes
I purchased this refrigerator. Love the capacity I hav to keep my drinks cold & my popsicles frozen. Thank you LG!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Good decision
from Dakota, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator/freezer replaced a unit from Sears. The design and layout of the LG doors, shelves and drawers do something that few other brands do - they make sense.
We find it much easier to find things, store things and replenish things because the layout is simple to see and access.
We find it much easier to find things, store things and replenish things because the layout is simple to see and access.
The only issue we've had has been the ice maker. It quit working and would not re-start even after trying all of the LG troubleshooting suggestions. An email to the LG President's link produced immediate results. We got a phone call within hours from a Rep (bright, verbal and positive BTW) and within two days a new ice maker. It was easy to install and now works properly again.
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., April 28, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: wsr13
from california
Verified Purchase:Yes
LFC25776ST is broken - the compressor is gone. it last about 8 years even though the the compressor has 10 years warranty. The warranty means nothing.
Quality
3
Features
3
Value
3
Response from lg.comBy Tanisha, social/LG, June 30, 2023
We're responding to the issues and concerns regarding your LG Compressor and/or parts. We are concerned about the tremendous loss and inconvenience of this issue. Due to the volume of customers needing parts for replacements and service technician visits, We're working tirelessly to service every valued customer with the service they deserve, And all available resources. We appreciate the patience it has taken to bear with us. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. Should you be interested in discussing some available options to get this resolved. ~Tanisha
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. Should you be interested in discussing some available options to get this resolved. ~Tanisha
Written by a customer while visiting lg.com
Posted by: bKok
from Baltimore Maryland
Verified Purchase:Yes
Over the years I believe I have had so many of the top brands. After a good bit of research I bought the counter depth model. It is really a great fit ~ for the kitchen and me. I am 5' tall and am so appreciative of a refrigerator with such easy access.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love the features
on November 2, 2024
Posted by: MikeMV40
from Philadelphia PA
Great buy highly recommended keeps everything cold and fresh
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Features
5
Quality
5
Value
5