Customer reviews from lg.com
LG - 20.7 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless steel
Average customer rating
4.5
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
82
4 Stars
16
3 Stars
7
2 Stars
1
1 Star
5
88%of customers recommend this product.
(
92 out of
104)
Customer Reviews for LG - 20.7 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless steel
Posted by: Ama E
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this about 10years and it still good . I am enjoying it
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Raj kumar rao
from 1610 n state hwy161
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the feidge 5 years ago and I ambso happy with it
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Joze77
from Psl
Verified Purchase:Yes
I’ve had my fridge for almost 9 years and had one problem which was the compressor and I am very pleased to say it was fixed quickly and the fridge is running great again.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dave4112
from Baltimore, Md
Verified Purchase:Yes
[This review was collected as part of a promotion.] When it worked, we were very happy with it. Recently, it stopped working and found out that they stopped making parts for it 5 years ago. So, it can’t be fixed.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, May 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Davidp67
from Massachusetts
Verified Purchase:Yes
I actually bought this 2 years ago - I had the compressor and computer board replaced last Friday - the freezer still doesn’t work correctly - the food is defrosted and it will not make ice
Serv# RNN210623084553
LG case -# CNN210623564462
Serv# RNN210623084553
LG case -# CNN210623564462
Pros: ease of use
Quality
3
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 6, 2021
We hate hearing that the issue is unresolved. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: commenter21
from miami
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our prior French door LG had better features.. 3 veggie bins, a bigger full bin at the bottom, half shelves that came off easier for cleaning and for moving to different levels. The new one has 2 bins for veggies, and you have to open both doors to open 1 bin. The doors themselves seem lightweight and not solidly built as our prior. Improved does not mean better.
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 15, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Yaboyng
from Brookhaven pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] The tech was knowledgeable and efficient love the service
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Unkamauk
from Asheville
Verified Purchase:Yes
[This review was collected as part of a promotion.] On my 9+ year old unit - Called and had LG come to service when it quit cooling sufficiently - Fantastic tech (William) came and identified my problem immediately, hooked me up with a new compressor and I only had to pay for a service charge. I'm so satisfied I tell all my friends about the experience and then went out and bought a new LG microwave. You guys ROCK
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com