Customer reviews from lg.com
LG - 20.7 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless steel
Average customer rating
4.5
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
82
4 Stars
16
3 Stars
7
2 Stars
1
1 Star
5
88%of customers recommend this product.
(
92 out of
104)
Customer Reviews for LG - 20.7 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless steel
Customer Rating
5
Love this Frige!
on May 19, 2016
Posted by: InThePines
from Southern Pines, NC, United States
[This review was collected as part of a promotion.] Bought this refrigerator in August 2013 and after almost three years it is still terrific. Not noisy, has plenty of room and flexibility of shelf placement. Drawers are easy to remove for rinsing. The Freezer portion, with the wire drawer is perfect for smaller items that could get buried in a large compartment. I would absolutely buy this again!
Pros: Performance, easy to use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
on June 21, 2017
Posted by: KARENS mistakes
from Coolidge, Az.
[This review was collected as part of a promotion.] I have had this refridgerator for 3 years, and you'ld think it wound not fall apart after only 3 years. Well it did. The compresser, seal, tubes went bad and so did my food. lAST MONTH IT WAS THE MICROWAVE. I BOUGHT ALL LG PRODUCTS. SILLY ME
Pros: easy to use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Unreliable and LG provides terrible service
on June 9, 2020
Posted by: Defrost
from Boston MA
[This review was collected as part of a promotion.] The fridge is not reliable. Our lg is only 9 years old and I must have spent 3 of those 9 years on hold waiting for an LG agent. The so called smart error system shows the fridge is in working condition, unfortunately it is not and I know this because the fridge is warmer than the outside air.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
No Freeze
on December 11, 2020
Posted by: JJ54
from Indianapolis IN
[This review was collected as part of a promotion.] After seven years of good service, the LG began to lose its cooling capacity, first in the freezer where I first noticed the softened ice cream, then finally in the main compartment where the temp rose to 50 degrees. After replacing the main cooling fan, recharging the compressor with freon, and other logical trobleshooting efforts, I finally recycled the fridge with the local power company.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2021
I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Looks great after 10 years
on December 11, 2020
Posted by: Jujufi
from San Diego
[This review was collected as part of a promotion.] It has lasted 10 years and still runs great! Had the fan replaced under the warranty and it’s said to last another 10
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
quiet
on December 13, 2020
Posted by: Fig52
from cape coral , Fl.
[This review was collected as part of a promotion.] Great product, no worries . It runs quietly and with a super freezer .
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Nashville
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just like many people, my compressor went out in 7 years.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Generation
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very happy with LG products! I bought my referegirator couple of years ago
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com