Customer reviews from Western Digital
Western Digital - WD Elements WDBWLG0040HBK-NESN 4 TB Desktop Hard Drive - External - USB 3.0 - Retail - 1 - Black
Average customer rating
3.8
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
25
4 Stars
5
3 Stars
0
2 Stars
4
1 Star
9
71%of customers recommend this product.
(
17 out of
24)
Customer Reviews for Western Digital - WD Elements WDBWLG0040HBK-NESN 4 TB Desktop Hard Drive - External - USB 3.0 - Retail - 1 - Black
Customer Rating
1
delusione
on April 3, 2022
Posted by: g.rey
dopo sirca 6 mesi ha smesso di funzionare.
Non viene letto piu' da nessun pc.
Non viene letto piu' da nessun pc.
Response from Western DigitalBy SM OLS, April 5, 2022
Hello,
We're sorry to hear about your user experience with the WD Elements Portable and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Portable and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Horribly slow , not as advertised
on February 27, 2022
Posted by: Bryce martiny
I thinks it was horrible service, they really talked up their product and it under delivered
Response from Western DigitalBy SM OLS, March 14, 2022
Hello,
We regret to learn that your WD Elements Desktop External Hard drive is not performing as expected. Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc.
Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive.
As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer.
Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We regret to learn that your WD Elements Desktop External Hard drive is not performing as expected. Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc.
Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive.
As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer.
Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Dave55
Verified Purchase:Yes
It works well I would buy it again if need one not a bad price
Written by a customer while visiting Western Digital
Posted by: sherry stafford
Verified Purchase:Yes
I bought two of these 4-TB hard drives. I just checked on one of them and all seemed okay but the second one has not been checked out yet and won't be till after Xmas. All boxes came quite damaged in one corner as id it had fallen a great distance.
Written by a customer while visiting Western Digital
Customer Rating
1
Drive Failure
on December 13, 2021
Posted by: jeremyb123
I've had this drive for a couple of years as a drive that I would occasionally connect for backups. No heavy usage. Sitting on a desk. No drops or power surges. Yesterday, it suddenly crapped out mid-use. I have the 4TB model with less than 1TB of data on it. All my photos and videos since 2009 and some important documents. The drive just stopped working and, when I tried to reconnect, it sounds like it is booting normally then starts to makes an ultra high-pitched noise. It stops, then it sounds like it is booting again normally then it just shuts off (lights and all). It never mounts. And now I'm faced with a massive bill if I want to recover my data, and there is no guarantee that the data can be recovered. I've had it for 2 to 3 years with very light use. As you can imagine, I am quite upset.
Response from Western DigitalBy SM OLS Team, December 15, 2021
Hello,
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Mr. C
Verified Purchase:Yes
It's good, works well with my Tablo DVR because it needs a hard drive for storage.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
Superbly dependable! I love it’s performance! I trust it!
Written by a customer while visiting Western Digital
Posted by: The_Big_E
Verified Purchase:Yes
Solid drive for my semi-important data. I like to keep these around and replaced every ~5-7 years. I've had great results and not a single drive has failed me yet (knocks on wood).
Written by a customer while visiting Western Digital