The support group is the best. My original unit had some issues but the support team stepped in and fixed the problem ASAP.
I would recommend this to a friend!
Response from waterpik.comBy WaterPik, Product Support, April 19, 2021
Hi, Bill 02 - Thanks for the positive feedback! We here at Waterpik have made customer service satisfaction our top priority, and we appreciate all our fans.
You should decalcify your tank once a month or once every two months. If your water tank won’t put out water it could be because there is a calcium buildup. Fill tank 3/4 full & add 2-3 tablespoons of whir vinegar. Turn on water feature & run it through. Should clear up any blockage problem. The helpline told me this. I love this product!!